Dual Rate Dealer Floor Supervisor (Full Time)

Paycom - ATS; Cathedral City (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Paycom - ATS is seeking a Floor Supervisor/Dealer for Table Games to manage day-to-day operations, oversee chip replenishment, and supervise dealers. The role requires compliance with AML regulations and the ability to handle guest concerns in a casino environment.

The incumbent will ensure table game integrity, assist the Shift Manager with gaming operations, and communicate effectively in English. Physical demands include standing, moving, and lifting up to 25 lbs in a casino setting.

Qualifications

• One or more years' experience and/or training; or equivalent combination of education and experience.
• Must pass Dealer audition and proficiency test.
• Must be able to communicate in English.
• Ability to differentiate cheque color and values.

Responsibilities

• Oversee count table inventory at the beginning and end of shifts.
• Facilitate replenishment of chips and supervise issuance of cards.
• Instruct personnel on table assignment and address minor guest complaints.
• Maintain integrity of Table Games and assist Shift Manager with gaming operations.
• Directly supervise the dealers as Floor Supervisor.

Skills

Supervisory experience

AML compliance

English communication

Casino operations

Customer service

Job description

Job Description SummaryResponsible for the day to day operations of the Table Games/Deals cards, sells chips, pays customers, collects bets, and verifies fills/credits.Essential Duties and Responsibilities(other duties may be assigned)When acting as a Floor Supervisor:Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.Monitors the performance of subordinates, ensuring adherence to casino policies and procedures.Approves and oversees count table inventory at the beginning and end of shifts.Facilitates replenishment of chips.Supervises issuance of cards.Instructs personnel on table assignment.Handles minor guest complaints.Maintains integrity of Table Games.Assists Shift Manager with gaming operations.Can perform duties assigned by Shift Manager.When acting as a Dealer:Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.Perform all duties and responsibilities of a Poker and 21 Dealer.Supervisory ResponsibilitiesWhen acting as a Floor Supervisor:Directly supervises the dealers. Carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws. Responsibilities include planning, assigning and directing work; gives input on performance appraisal; rewarding and disciplining employees; addressing complaints and resolving problems. GAMING EXPERIENCE REQUIREDQualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceOne or more years' experience and/or training; or equivalent combination of education and experienceMust pass Dealer audition and proficiency test. Must be able to communicate in English.Must possess the ability to differentiate Cheque color and appropriate values of each.Working Conditions/Physical DemandsTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Must be able to work in a smoke-filled environment. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.