TFS Dispatch Supervisor

Texas A&M University System; College Station (TX); On-site; USD 35,000 - 49,000; Full time

Job summary

Texas A&M Forest Service in College Station is seeking a TFS Dispatch Supervisor to lead the dispatch function. You will supervise staff, oversee training, QA/QI, compliance, data interpretation and strategic planning, and collaborate with other dispatch supervisors to ensure high‑quality emergency response.

Qualified candidates will have an Associate’s degree (Bachelor’s preferred) in emergency management or related field, at least four years’ experience with a fire or emergency response

Qualifications

• Associate degree in Emergency Management, Fire Administration, Business Administration, Science or related field.
• Bachelor's degree preferred in related field.
• Minimum four (4) years of experience with a fire or emergency response agency.

Responsibilities

• Provides leadership to assigned dispatch function area and supervises staff.
• Oversees training, QA/QI, compliance, data interpretation and strategic planning.
• Collaborates with other dispatch supervisors to ensure high quality emergency response.
• Manages budgets, space, systems and equipment related to dispatch operations.
• Engages in security-sensitive duties and HIPAA-related considerations as required.

Skills

Microsoft Word

Excel

PowerPoint

Attention to detail

Communication

Organizational skills

Multitasking

Education

Associate degree

Bachelor’s degree (preferred)

Job description

Job Title

TFS Dispatch Supervisor

Agency

Texas A&M Forest Service

Department

ESF4 Statewide Dispatch

Proposed Minimum Salary

$30.45 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

The Dispatch Supervisor provides leadership to assigned dispatch function area. Supervises assigned dispatch function area, including but not limited to: training, quality assurance/quality improvement, compliance, data interpretation and strategic planning. Works in coordination with other dispatch supervisors to provide high quality services.

Responsibilities

• Provides leadership and direction to assigned team. Develop and maintain excellence in delivery of assigned dispatch area. Serve as subject matter expert for assigned area. Participate in emergency response by providing oversight to assigned dispatch area(s) and ensure seamless integration. Ensure agency remains in compliance with all state and federal regulations with assigned dispatch area. Emergency response is an essential duty of this position.
• Provides oversight and leadership of assigned staff. Work with staff on employee development opportunities. Build and maintain depth in positions. Utilize non-assigned staff for response functions when possible to build knowledge. Analzye and provide staffing for expected demand. Establish and model a service-oriented culture that supports the organizational values.
• Ensure budgets and inventory are properly managed. Collaborate with others to ensure grant goals and objectives are completed. Ensure grant money is properly used and reported on. Ensure the maintenance and proper operation of dispatch space, systems and equipment.
• Work closely with Deputy Chief ESF4 Statewide Dispatch and Dispatch Coordinator to improve systems.
• Ensure all administrative duties are completed properly, such as environmental health and safety, credit card compliance, fuel logs and related duties.
• Other duties as assigned.
• Emergency response may require: working long hours with minimal rest in primitive conditions. exposure to harsh environmental conditions such as wind, sunlight, rain and temperature extremes. May result in exposure to emotionally stressful situations for extended periods of time. Must meet annual physical fitness standard.
• May require walking long distances, standing for extended periods, twisting, bending, reaching stooping, kneeling, squatting and sitting. May require extended communication with visitors and employees in person, electronically or by phone. May require driving motor vehicles for long distances with some overnight stays. May require operating computers with monitors for extended periods of time.
• This is a security-sensitive position. The individual in this position is required to handle Protected Health Information (PHI) as defined by HIPAA regulations. The individual is required to handle PHI in accordance with A&M System’s policy and is further required to complete HIPAA training as a condition of employment, within a reasonable time-frame after the individual’s employment and on an as-needed basis thereafter.

Benefits

Texas A&M University System strives to support the health and wellness needs of our diverse workforce. Texas A&M Forest Service offers a competitive benefits package including medical, dental, vision, life and long-term disability insurance, retirement benefits, paid time off and health and lifestyle programs as well as educational incentives and tuition reimbursement opportunities.

Education and Experience

• Required Education: Associate’s degree in Emergency Management, Fire Administration, Business Administration, Science or related field. A combination of education and/or experience can be substituted for a degree.
• Preferred Education: Bachelor’s degree in Emergency Management, Fire Administration, Business Administration, Science or related field.
• Required Experience: Minimum of four (4) years of experience with a fire or emergency response agency.
• Preferred Experience: Supervisory experience with a fire or emergency response agency.

Knowledge, Skills and Abilities

• Required Knowledge: Proficient in Microsoft Word, Excel and PowerPoint.
• Required Skills: Sound judgement. Great attention to detail. Strong interpersonal skills. Strong communication and organizational skills. Strong typing skills.
• Required Abilities: Ability to lead others. Ability to work long hours in times of need. Multi-task and work cooperatively with others.

Registrations, Certifications, and Licenses

• Required: Valid Texas driver’s license or ability to acquire one within 30 days of employment. NIMS 100, 200, 700 and 800.
• Preferred: NWCG Qualifications in assigned dispatch function area (IADP, ACDP, EDSP).

Equal Opportunity/Veterans/Disability Employer

Equal Opportunity/Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.