Textron Associate Field Technician

DXC Technology Inc.; Town of Texas (WI); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated field support technician to provide on-site assistance, ensuring the operational quality of systems and equipment. This role involves resolving customer issues related to hardware installation and maintenance, as well as instructing clients in system operation. Ideal candidates will possess strong analytical and problem-solving skills, with a commitment to customer service. Join this dynamic team and contribute to impactful solutions in a manufacturing environment, where your expertise will be valued and your growth encouraged.

Qualifications

• 1-2 years of service desk or field support experience.
• Experience with company's hardware, software, and equipment.

Responsibilities

• Provides on-site field support including installation and repair.
• Instructs customers on operation and maintenance of systems.

Skills

Interpersonal Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Time Management

Self-Motivation

Self-Management

Hardware Problem Resolution

Education

High School Diploma or G.E.D.

Tools

ServiceNow

Microsoft Office

VPN Clients

Job description

Job Description:

Essential Job Functions

• Provides on-site field support to customers including installation, servicing, and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
• Ability to walk and stand for several hours.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

Basic Qualifications

• High school diploma or G.E.D.
• 1-2 years of service desk or field support experience.
• Experience working with the company's hardware, software, and equipment products.

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel.
• Good analytical and problem-solving skills.
• Good communication skills.
• Good time management and organizational skills.
• Good self-motivation and self-management.
• Ability to resolve hardware and equipment problems.
• Knowledge of ServiceNow and Microsoft Office.
• Knowledge of VPN clients and encryption (not mandatory).

Work Environment

• Work Location: TX Client Site (Amarillo, Texas)
• Manufacturing plant environment.
• May require weekend and holiday work.
• May require shift work including afternoon and midnight shifts.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.