Textile Merchandiser: Orders & Customer Support

Innovazi Consulting; Town of Jacobs (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Innovazi Consulting in Town of Jacobs, Wisconsin, seeks an experienced Sales Support specialist for a fast-paced textile/manufacturing environment. You will liaise with customers, coordinate quotations, and manage orders from placement through delivery.

The ideal candidate has 23 years in textile manufacturing, strong Excel skills, and a proactive, detail-oriented approach. Join a dynamic team focused on OTIF and commercial excellence.

Qualifications

• 23 years experience within textile or clothing manufacturing is essential.
• Experience in sales support, merchandising, order processing, customer service, buying/procurement support or a similar commercial function.
• Matric required.
• Diploma/Degree in Sales, Marketing, Business or a related field will be advantageous.
• Experience dealing with customers, suppliers and internal operational teams .
• Basic understanding of orders, quotations, pricing, costing and margins .
• Strong Excel and Microsoft Office skills.
• Strong numerical ability with excellent attention to detail.
• Excellent administration, planning and follow-up skills.
• Good verbal and written communication skills.
• Energetic, proactive and eager to learn.
• Ability to work effectively in a fast-paced manufacturing environment .

Responsibilities

• Communicate with customers and follow up on requirements and orders.
• Prepare and coordinate quotations, product information and order documentation .
• Track orders from placement through sourcing, production and delivery .
• Liaise with suppliers, service providers and internal departments regarding timelines and outstanding actions.
• Monitor order progress and escalat potential delays or risks.
• Assist with product sourcing and new product opportunities .
• Maintain accurate sales and order information.
• Prepare and maintain basic sales/order reports.
• Support the team in achieving customer service, OTIF and commercial objectives .
• Provide general sales and merchandising administration and support.

Skills

Textile manufacturing

Sales support

Customer service

Merchandising

Order processing

Microsoft Office

Excel

Attention to detail

Communication

Education

Matric

Diploma/Degree in Sales/Marketing/Business or related field

Job description

Innovazi Consulting in Town of Jacobs, Wisconsin, seeks an experienced Sales Support specialist for a fast-paced textile/manufacturing environment. You will liaise with customers, coordinate quotations, and manage orders from placement through delivery.

The ideal candidate has 23 years in textile manufacturing, strong Excel skills, and a proactive, detail-oriented approach. Join a dynamic team focused on OTIF and commercial excellence.