Texas Director of Service & Product Support

Lonestar State College; Texas; In loco; USD 140.000 - 200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Descrizione del lavoro

JCB North America is seeking a Director of Service, Texas to lead strategic Product Support and aftermarket service across the Texas region. You will drive dealer performance, improve customer satisfaction, and oversee warranty and technical support with executive leadership alignment.

The role requires strong leadership across multiple locations, a data-driven approach, and a focus on growth, profitability, and market penetration within a fast-paced, customer-centered organization.

Competenze

• Bachelor's degree in Business, Engineering, Agriculture, Construction Management, Operations Management, or a related field.
• 10+ years of progressive leadership experience within Service, Product Support, Aftermarket, Dealer Development, or Equipment Operations.
• 7+ years of experience leading multi-location teams, dealer networks, or large regional operations.
• Demonstrated experience driving service excellence, customer satisfaction, and aftermarket revenue growth.
• Must pass any drug screens, background checks, and any pre-employment tests as required by law.

Mansioni

• Develop and execute the regional Product Support strategy aligned with JCB North America's growth objectives.
• Lead service-related initiatives focused on improving dealer performance, customer experience, machine uptime, and aftermarket profitability.
• Serve as the primary regional advocate for Product Support within the organization.
• Create and implement strategic plans that support dealer growth, operational excellence, and market penetration.
• Oversee dealer service performance against the standards established in the North America Dealer Standards Program.
• Lead dealer development initiatives to improve service capability and customer responsiveness.
• Conduct regular business reviews with dealer leadership to evaluate performance and plan improvements.
• Drive dealer accountability through performance metrics, scorecards, and continuous improvement.
• Champion a customer-centric culture focused on machine uptime and service delivery.
• Develop programs to increase regional market share through aftermarket support and customer engagement.

Conoscenze

Leadership experience

Strategic planning

Customer focus

Formazione

Bachelor's degree in Business, Engineering, Agriculture, Construction Management, Operations Management, or related field

Descrizione del lavoro

JCB North America is seeking a Director of Service, Texas to lead strategic Product Support and aftermarket service across the Texas region. You will drive dealer performance, improve customer satisfaction, and oversee warranty and technical support with executive leadership alignment.

The role requires strong leadership across multiple locations, a data-driven approach, and a focus on growth, profitability, and market penetration within a fast-paced, customer-centered organization.