Service Manager — Lead Ag & Construction Equipment Service

Paycom - ATS; Normangee (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

WCTractor is seeking a Service Manager to oversee all service operations at multiple Texas locations, partnering with departments to ensure customer satisfaction and growing profitable labor sales. The role entails leading best-practices, training staff, and maintaining safety protocols.

The ideal candidate has strong supervision and mechanical aptitude, excellent communication, and a valid driver’s license.

Qualifications

• High school diploma or equivalent required.
• Previous supervisor or management experience preferred.
• Strong mechanical aptitude required.
• Excellent communication skills required.
• Valid driver's license required.

Responsibilities

• Ensure overall customer satisfaction.
• Follow and maintain effective Service Department processes to ensure customer satisfaction.
• Communicate effectively within service department and with other store departments.
• Leads the implementation of best practices and processes throughout the service department and trains team members accordingly.
• Complete reports and forms related to work assignments.
• Maintain current knowledge related to agricultural and light construction equipment.
• Participate in continuing education opportunities.
• Adhere to all safety guidelines and requirements.

Skills

Service management

Team supervision

Mechanical aptitude

Customer service

Effective communication

Education

High school diploma or equivalent

Tools

Computer skills

Job description

WCTractor is seeking a Service Manager to oversee all service operations at multiple Texas locations, partnering with departments to ensure customer satisfaction and growing profitable labor sales. The role entails leading best-practices, training staff, and maintaining safety protocols.

The ideal candidate has strong supervision and mechanical aptitude, excellent communication, and a valid driver’s license.