Testing & Violations Scheduler

Otis SE; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical/dental/vision

Paid vacation and holidays

Life insurance

Job summary

Otis Elevator Company in New York, NY is seeking a Violations & Testing Scheduler to plan, coordinate, confirm, and maintain required elevator testing schedules. You will work with customers, third-party witnesses, CRM platforms, and DOB requirements to ensure tests are scheduled and ready for execution.

The role demands strong organizational skills, clear written and verbal communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations with internal and external customers.
• Self-motivated and able to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment using Microsoft-based software.

Responsibilities

• Plan required testing: review upcoming categories and inspections, monitor windows and deadlines, prioritize needs.
• Coordinate with customers and third-party witnesses, arranging dates and following up as needed.
• Build and maintain the testing schedule, update schedules as requirements change.
• Confirm work before execution and ensure alignment with manpower and capacity.
• Support compliance and accurate records, track deadlines and DOB-required testing.

Skills

Communication skills

Time management

Team collaboration

Project coordination

Microsoft Office suite

Education

High School degree or equivalent

Tools

CRM software

DOB processes

Job description

Date Posted: 2026-10-01 Country: United States of America Location: OT234: GW - NEW YORK, NY One Penn Plaza, NEW YORK, NY, 10119 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is searching for a highly motivated Violations & Testing Scheduler. The Testing Scheduler is responsible for planning, coordinating, confirming, documenting, and maintaining required elevator testing schedules.

The role coordinates with customers, third-party witnesses, consultants, CRMs, supervision, DOB requirements, and the field organization to ensure mandated testing is planned, confirmed, communicated, and ready for execution.

On a typical day you will: Plan required testing: Review upcoming Category 1, Category 5, periodic inspections, and re-inspections; monitor testing windows and deadlines; identify priorities, customer restrictions, access requirements, overtime needs, and special conditions; and maintain the Testing Planner and Testing Schedule. Coordinate customers and third-party witnesses: Establish available testing dates, coordinate customer requirements and priorities, arrange dates with third-party witnesses, place tentative holds while coordination is underway, and follow up on outstanding customer responses with the CRM involved as needed. Build and maintain the testing schedule: Enter proposed work into the planning schedule, transfer confirmed work to the appropriate weekly schedule, record pertinent testing information, and update the schedule as customer or operational requirements change. Confirm work before execution: Obtain final customer and third-party witness confirmations, send advance reminders, keep the Testing & Violations superintendent, CRM, and appropriate service personnel informed, and coordinate with supervision so scheduled work aligns with available manpower and operational capacity. Support compliance and accurate records: Track testing and inspection deadlines, maintain accurate scheduling and compliance information, and coordinate DOB-required testing for timely completion. Manage recurring schedule communication: Prepare the weekly scheduling review agenda, review schedules with the Testing & Violations.

What you will need to be successful

Manage the administrative process specifically related to the testing and violations process Coordinate high volume testing with multiple 3rd party jurisdictions to ensure on time completion of all required tests Assist the Violations Manager in all aspects of the testing and violations process Work closely with the service supervisors and mechanics to achieve goals Ensure timely testing and clearing of violations, manage the paperwork associated with the filing process & understand the Department of Buildings process

Basic Qualifications

Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers Needs to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software Goal-orientated with strong time management and organizational skills

Preferred Qualifications

Prior experience working with the Department of Buildings preferred

Education / Certifications

High School degree or equivalent required

What’s In it For Me / Benefits

We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. Enjoy three weeks of paid vacation, along with paid company holidays We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. Life insurance and disability coverage to protect you and your family. Voluntary benefits, including options for legal, pet, home, and auto insurance. We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. Pursue your educational goals with our tuition reimbursement program. Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $65,000 - $90,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us Buildwhatsnext!

Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.