Sr. Manager, Field Engineering

Otis SE; Austin (TX); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Otis Elevator Company is seeking a Sr Manager, Field Engineering to lead technical support for field associates across Texas and beyond. The role focuses on troubleshooting, equipment training, and driving continuous improvement in service delivery.

Ideal candidates bring 5+ years elevator experience, proven leadership, and strong communication skills. Travel will be periodic as part of coordinating field teams and field education.

Qualifications

• 5+ years relevant elevator experience required.
• Strong written and verbal communication skills.
• Good leadership and accountability in a dynamic team.
• Self-motivated and able to manage multiple projects.
• Comfortable using Microsoft-based software in a technical environment.
• Working knowledge of Otis and non-Otis software.

Responsibilities

• Troubleshoot equipment and guide field personnel to corrective actions.
• Provide training on equipment and field procedures.
• Drive continuous improvement and data-driven problem solving.
• Communicate effectively with customers and branch personnel.
• Lead and develop field teams, with periodic travel.

Skills

Elevator experience

Leadership

Communication

Time management

Team oriented

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Otis software

Job description

Job Posting Details

Date Posted: 2025-02-20 Country: United States of America Location: OTTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA

Sr Mgr, Field Engineering Otis Elevator Company is searching for a highly motivated Sr Manager, Field Engineering to provide technical support and guidance to field associates.

Essential Responsibilities

#1. Troubleshooting

• On a proactive and emergency basis, assist the OAs / OTs on the malfunctioning of equipment, determine needed corrective action see that it is implemented and advise personnel.
• Provide technical direction to branch adjusters and other field personnel

#2. Training

• Provide training on all types of equipment.
• Candidate will provide guidance at job sites, distribute necessary written information to familiarize field personnel with service, new equipment & mod equipment.
• Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance.
• Assist in designing and delivering field education classes

#3. Continuous Improvement

• Have control and responsibility for the quality of all service work, new installations, modernization and monitoring first inspection reports and field test and data reports and resolving service problems, new installation, and modernization.
• Utilize the CRC data to resolve problems with the highest callback units in assigned territory.
• Consult with engineering personnel on equipment issues, report and suggest constructive changes based upon experience with products in the field.
• Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture, seek the solution through the respective organization and see that it is completed within in reasonable time-frame.
• Supervising T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.
• Assist supervisors and superintendents in selecting candidates for adjusting assignments.
• Observe all Otis safety policies and procedures.

#4 Communication

• Interacting with Customer at branch level to explain technical problems
• Face-2-face, phone, written communication
• Ability to influence and help customers through challenging situation

#5 Leadership Capabilities

• Good under pressure
• Present to a large group
• Influence
• Professionalism and change management capabilities with customer
• Driving accountability for the OT and field force
• Travel Requirements: The job will require periodic travel.

Education / Certifications

High school degree required; Bachelor’s degree preferred

Basic Qualifications

• 5+ years relevant technical elevator experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, strong time management and organizational skills
• Working knowledge of Otis and non-Otis software, as well as preferred experience with current and vintage Otis and non-Otis products

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.