Manager, Service Ops

Otis SE; Anaheim (CA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Paid vacation

Paid holidays

Sick leave

Life insurance

Disability coverage

Tuition reimbursement

Employee recognition

Job summary

Otis Elevator seeks a Manager, Service Operations to lead elevator service operations across the Anaheim and South Bay, California territory. You will manage a team of field mechanics and coordinate customer service activities, budgets, safety, audits, and related operations.

You will partner with sales and internal teams to deliver exceptional service, oversee staffing, and ensure accurate service activity tracking. Travel across the territory is required.

Qualifications

• 3 to 5 years of elevator industry experience preferred.
• Experience leading field mechanics and coordinating service operations.
• Strong leadership and communication skills.
• Ability to travel throughout the territory.
• Flexibility to cover rotating evening and weekend shifts.

Responsibilities

• Lead and support a team of field mechanics across the assigned service territory.
• Oversee day-to-day elevator service operations, including customer accounts, budgets, parts, safety, audits, and payroll activities.
• Coordinate staffing, job requirements, materials, and resources to support effective field execution.
• Provide operational support and participate in rotating evening and weekend coverage as required.
• Partner with sales representatives and participate in customer meetings.
• Maintain accurate tracking of orders and related service activity.
• Communicate effectively with mechanics, customers, sales representatives, and internal partners.

Skills

Team leadership

Operations management

Budgeting

Customer service

Staffing

Education

High school education

BA/BS degree preferred

Tools

Budgeting tools

Job description

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a Manager, Service Operations to lead elevator service operations across the Anaheim and South Bay, California territory. This hands‑on leadership role will oversee a team of field mechanics while managing customer service operations, budgets, parts, safety, audits, and related operational activities.

You will partner closely with sales representatives and internal teams to deliver exceptional service to customers throughout the territory.

On a typical day you will:

• Lead and support a team of field mechanics across the assigned service territory.
• Oversee day‑to‑day elevator service operations, including customer accounts, budgets, parts, safety, audits, and payroll activities.
• Coordinate staffing, job requirements, materials, and resources to support effective field execution.
• Provide operational support and participate in rotating evening and weekend coverage as required.
• Partner with sales representatives and participate in customer meetings.
• Maintain accurate tracking of orders and related service activity.
• Communicate effectively with mechanics, customers, sales representatives, and internal partners.

What you will need to be successful:

• High school education required; BA/BS degree preferred or equivalent relevant work experience.
• 3 to 5 years of elevator industry experience preferred, with strong knowledge of elevator and escalator service operations.
• Experience working with and supporting field mechanics or technical teams.
• Demonstrated leadership and communication skills, with the ability to collaborate effectively with field employees, customers, sales teams, and internal partners.
• Ability to work independently and apply practical knowledge of field operations, staffing, job requirements, and parts needs.
• Service sales or territory management experience is a plus.
• Relevant experience in manufacturing, equipment service, or parts distribution may also be considered for candidates without direct elevator industry experience.
• Flexibility to support rotating evening and weekend coverage as required.
• Ability to travel throughout the assigned territory.

Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

What’s In it For Me / Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays.
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well‑being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities.

Salary Transparency:

The salary range for this role is $130,000 to $160,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.

We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.