Testing Services Manager & Chief GED Examiner

Cape Fear Community College; Wilmington (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Cape Fear Community College seeks a Testing Services Coordinator to oversee all testing operations, including placement testing, ATI TEAS, GED, and Pearson VUE, ensuring secure and compliant testing. You will supervise part‑time staff and collaborate with campus and external agencies to meet testing needs.

The role involves managing residency reports with NC RDS, developing procedures, and training staff. A minimum Associate's degree and 2–5 years’ related experience are required or preferred;

Qualifications

• Associate's degree from an accredited college or university.
• 2–5 years of professional experience in education, training, customer service, or related areas involving accuracy, record-keeping, scheduling, or supporting students/learners.
• Experience with Pearson VUE, GED, and other testing platforms is preferred.
• Technical proficiency with student information systems and CRM tools.
• Community college experience is preferred.

Responsibilities

• Coordinate and deliver CFCC testing services: placement testing, ATI TEAS, GED, Pearson VUE, and special accommodations testing.
• Supervise and train part-time testing staff; ensure quality control.
• Troubleshoot testing platforms, equipment, and software issues.
• Serve as liaison to internal departments and external testing agencies.
• Manage daily residency reports and assist with residency compliance with NC RDS.
• Develop and maintain testing procedures to ensure test integrity and compliance with state, federal, and vendor standards.

Skills

Customer service

Record keeping

Scheduling

Attention to detail

Student support

Education

Associate's degree

Tools

Pearson VUE

GED

RDS (Residency Determination Service)

Student information systems (SIS)

CRM tools

Job description

Cape Fear Community College seeks a Testing Services Coordinator to oversee all testing operations, including placement testing, ATI TEAS, GED, and Pearson VUE, ensuring secure and compliant testing. You will supervise part‑time staff and collaborate with campus and external agencies to meet testing needs.

The role involves managing residency reports with NC RDS, developing procedures, and training staff. A minimum Associate's degree and 2–5 years’ related experience are required or preferred;