Coordinator, Testing Services

Cape Fear Community College; Wilmington (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Cape Fear Community College seeks a Testing Services Coordinator to oversee all testing operations, including placement testing, ATI TEAS, GED, and Pearson VUE, ensuring secure and compliant testing. You will supervise part‑time staff and collaborate with campus and external agencies to meet testing needs.

The role involves managing residency reports with NC RDS, developing procedures, and training staff. A minimum Associate's degree and 2–5 years’ related experience are required or preferred;

Qualifications

• Associate's degree from an accredited college or university.
• 2–5 years of professional experience in education, training, customer service, or related areas involving accuracy, record-keeping, scheduling, or supporting students/learners.
• Experience with Pearson VUE, GED, and other testing platforms is preferred.
• Technical proficiency with student information systems and CRM tools.
• Community college experience is preferred.

Responsibilities

• Coordinate and deliver CFCC testing services: placement testing, ATI TEAS, GED, Pearson VUE, and special accommodations testing.
• Supervise and train part-time testing staff; ensure quality control.
• Troubleshoot testing platforms, equipment, and software issues.
• Serve as liaison to internal departments and external testing agencies.
• Manage daily residency reports and assist with residency compliance with NC RDS.
• Develop and maintain testing procedures to ensure test integrity and compliance with state, federal, and vendor standards.

Skills

Customer service

Record keeping

Scheduling

Attention to detail

Student support

Education

Associate's degree

Tools

Pearson VUE

GED

RDS (Residency Determination Service)

Student information systems (SIS)

CRM tools

Job description

DEFINITION

Coordinate and oversee all aspects of the College's testing services, including placement testing, selective health sciences testing (e.g., ATI TEAS), Pearson VUE/GED, and other assigned assessments. Provide technical, administrative, and operational support to ensure high-quality, secure, and compliant testing operations. Supervise part-time testing staff and collaborate with campus departments and external agencies to meet institutional testing needs. In addition to testing responsibilities, manage daily residency reports and assist with student residency compliance in coordination with the North Carolina Residency Determination Service (RDS).

SUPERVISION RECEIVED AND EXERCISED

• Receives general supervision from assigned supervisor.
• Provides direct supervision, training, and support to Testing Services staff.
• Provides functional and technical supervision of work-study students.

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Testing Coordination

• Plan, schedule, and deliver all CFCC testing services including:
  • Placement testing
  • Selective admissions (e.g., ATI TEAS)
  • Pearson VUE/GED
  • Special accommodations testing
  • Other assigned testing programs
• Serve as Chief GED Examiner and Pearson VUE Testing Center Manager.
• Coordinate testing operations including staffing, technical setup, exam security, and compliance.
• Develop and maintain testing procedures and protocols to ensure test integrity and compliance with state, federal, and vendor standards.
• Supervise and train part-time testing staff, providing ongoing guidance and quality control.
• Troubleshoot and resolve technical and operational issues related to testing platforms, equipment, and software.
• Serve as the primary liaison to internal departments and external testing agencies regarding testing needs and policies.
• Stay current on North Carolina Community College System placement standards and ensure internal alignment with policies.
• Develop tools and training resources for faculty and staff to support student placement using test scores, transfer credits, CCRG, SAT/ACT scores, and other measures.
• Deliver tests directly and support testing staff during administration.
• Ensure clear communication of testing rules, guidelines, and expectations to students and staff during all test sessions.

Residency Compliance and Support

• Manage daily RDS (Residency Determination Service) reports and analyze data for student eligibility.
• Monitor and respond to a high-volume email inbox related to residency inquiries and appeals.
• Serve as a residency liaison for internal questions regarding in-state and out-of-state tuition status and coordinate with CFCC staff and departments as needed.
• Stay current on North Carolina RDS policies and best practices and help maintain institutional compliance.
• Conduct periodic reviews and cleanup of student type designations on student records, ensuring consistency, accuracy, and compliance with institutional and state standards.

OTHER IMPORTANT FUNCTIONS:

• Monitor and evaluate testing services; recommend and implement improvements.
• Maintain awareness of trends and best practices in testing administration and student placement.
• Participate in college committees and professional development activities.
• Perform other duties as assigned.

EXPERIENCE AND TRAINING GUIDELINES:

Minimum Requirements:

• Associate's degree from an accredited college or university
• Minimum of 2-5 years of professional experience in education, training, customer service, or other related areas involving accuracy, record-keeping, scheduling, or supporting students/learners.

Preferred Qualifications:

• Experience with Pearson VUE, GED, and other testing platforms
• Experience with North Carolina RDS and community college residency policies
• Technical proficiency with student information systems and CRM tools
• Community college experience

Special Instructions to Applicants:

• Valid North Carolina Driver's License: If applicable to position must possess and maintain a valid NC driver's license and a driving record that meets College-established standards.
• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
• To claim veterans' preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.