Testing Services Coordinator

Purdue University; Fort Wayne (IN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free tuition through Purdue University

Fee remission for Purdue degree

Insurance starts on first day

Generous PTO

Additional benefit information

Job summary

Purdue University Fort Wayne is seeking a full-time, onsite Testing Services Coordinator to coordinate testing schedules and appointments, prepare examination materials, and maintain testing facilities and records.

You will communicate with students, faculty, and vendors, administer various examinations, ensure security and confidentiality, and collaborate with the Disability Access Center as needed.

Qualifications

• High School Diploma/GED required.
• 1 year of applicable experience.
• Demonstrated ability to provide professional, courteous, and effective customer service to a diverse population.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail, with ability to manage multiple appointments, deadlines, and priorities.
• Ability to follow established procedures and apply testing policies consistently.
• Demonstrated ability to work independently and in a small team.
• Ability to identify and resolve routine operational problems and escalate when needed.
• Basic computer proficiency and ability to learn/testing platforms and scheduling systems.

Responsibilities

• Coordinate daily Testing Services operations, including scheduling and facility readiness.
• Administer and proctor examinations.
• Coordinate accommodated testing with Disability Access Center.
• Communicate with students, faculty, DAC, and vendors regarding scheduling and accommodations.
• Maintain testing records, examination security, and compliance with policies.
• Process completed examinations and incident reports.
• Collaborate with the Director and provide cross-coverage across programs.

Skills

Customer service

Communication

Organizational skills

Problem solving

Procedural compliance

Attention to detail

Teamwork

Education

High School Diploma/GED

Associate or Bachelor's degree (preferred)

Tools

Testing platforms

Scheduling systems

Database management

Job description

Join Purdue University Fort Wayne (PFW): We are currently seeking a full-time, onsite Testing Services Coordinator in the Testing Services department. The Testing Services Coordinator is responsible for coordinating testing schedules and appointments, prepares examination materials and testing facilities, manages routine communications with students and faculty, and maintains testing records and documentation. The pay for this position is $16.43 - $20.00, dependent upon experience.

Primary Responsibilities:

• Coordinate daily Testing Services operations, including scheduling, appointment management, testing materials, and facility readiness.
• Administer and proctor institutional, accommodated, vendor, professional certification, and external examinations.
• Coordinate accommodated testing and related workflows in collaboration with the Disability Access Center.
• Communicate with students, faculty, DAC, and testing vendors regarding examination scheduling, requirements, approved accommodations, and results or exam return.
• Maintain examination security, academic integrity, confidentiality, and compliance with institutional and vendor testing policies and procedures.
• Process completed examinations and maintain accurate testing records, documentation, and incident reports.
• Collaborate with the Director and provide cross-coverage across testing programs, laboratories, and daily operations as needed.
• Other duties as assigned.

Required Qualifications:

• High School Diploma/GED.
• 1 year of applicable experience.
• Demonstrated ability to provide professional, courteous, and effective customer service to a diverse population of students, faculty, staff, and external testing candidates.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple appointments, deadlines, and competing priorities.
• Ability to follow established procedures and apply testing policies consistently while maintaining examination security and confidentiality.
• Demonstrated ability to work independently on routine responsibilities and collaboratively as part of a small team.
• Ability to identify and resolve routine operational problems and recognize when issues require escalation.
• Basic computer proficiency and the ability to learn and use testing platforms, scheduling systems, databases, and related technologies.

Preferred Qualifications:

• Associate or Bachelor's degree in a related field.
• 2 years of applicable experience.
• Experience in a testing center, higher education, examination administration, disability access services, or a related administrative or operational setting.
• Experience with appointment scheduling, electronic recordkeeping, database management, or examination management systems.
• Experience troubleshooting routine technology and equipment issues in a service-oriented environment.

Benefits:

• Free tuition through Purdue University Global.
• Fee remission for a traditional Purdue degree for yourself, your spouse, and your child(ren).
• Insurance starts on first day of employment.
• Generous Paid Time Off – additional PTO in December.
• Additional benefit information: https://www.purdue.edu/hr/benewell/

Additional Information:

• Purdue will not sponsor employment authorization for this position.
• Resumes and cover letters that contain portraits or personal information are not permitted.
• A background and a misconduct check are required for employment in this position.

Purdue Fort Wayne is an EEO/EA employer.

FLSA Status

Non-Exempt