Testing Center Operations Lead

University of Mississippi; United States; On-site; USD 57,000 - 85,000; Full time

Job summary

The University of Mississippi seeks a dedicated leader to oversee the Student Disability Services Testing Center and coordinate day-to-day operations with program coordinators, graduate assistants, proctors, and student workers. You will ensure consistent testing procedures, implement accommodations, and manage safety and security in collaboration with campus resources.

Ideal candidates will have a Bachelor’s degree, at least 3 years of relevant supervisory experience, and a background in

Qualifications

• Requires a Bachelor's degree.
• Minimum 3 years of relevant experience.
• Previous supervisory experience required.
• Experience with accommodated testing preferred.

Responsibilities

• Oversee all aspects of the Student Disability Services Testing Center.
• Lead daily Testing Center operations and coordinate the work of Program Coordinators, graduate assistants, proctors, and student employees to maintain consistent and efficient service delivery.
• Assist with coordinating the daily operations of the Student Disability Services Testing Center.
• Facilitate a resolution to potential conflicts or issues that arise during test administration.
• De-escalate mental health concerns that arise during testing and provide immediate care resources if needed.
• Use professional judgment to determine if the student is able to continue with testing and coordinate the rescheduling of tests if necessary.
• Serve as the lead operational resource for complex testing situations, accommodation implementation questions, and procedural concerns requiring advanced judgment.
• Ensure consistent implementation of approved accommodations, testing procedures, testing security standards, and customer service expectations across testing operations.
• Resolve complaints from instructors and facilitate a solution.
• Serve as the primary operational resource for faculty regarding complex accommodated testing questions, testing security concerns, and procedural issues.
• Coordinate the resolution of complex operational concerns involving faculty, students, and testing staff and elevate matters to department leadership when appropriate.
• Supervise and train proctors, student workers, and graduate assistants.
• Works with UPD and emergency management services to make our space secure and safe for all students and staff.
• Serve as the first point of contact for operational questions from Testing Center staff and provide guidance, coaching, and direction regarding procedures and work priorities.
• Lead special projects and operational initiatives related to testing services as assigned by department leadership.

Skills

Supervisory experience

Accommodated testing

Conflict resolution

Customer service

Education

Bachelor's (Required)

Job description

The University of Mississippi seeks a dedicated leader to oversee the Student Disability Services Testing Center and coordinate day-to-day operations with program coordinators, graduate assistants, proctors, and student workers. You will ensure consistent testing procedures, implement accommodations, and manage safety and security in collaboration with campus resources.

Ideal candidates will have a Bachelor’s degree, at least 3 years of relevant supervisory experience, and a background in