Disability Services Testing Center Lead

Socket.dev; Massachusetts; On-site; USD 57,000 - 85,000; Full time

Job summary

The University of Mississippi seeks a dedicated coordinator to plan and manage the Student Disability Services Testing Center, ensuring efficient operations, compliance, and high-quality testing experiences for students. You will lead staff, coordinate with faculty, and uphold testing security standards.

Responsibilities include supervising proctors and graduate assistants, resolving test-related issues, coordinating scheduling and accommodations, and collaborating with campus safety and

Qualifications

• Bachelor's degree required.
• 3 years of relevant experience required.
• Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

Responsibilities

• Over see all aspects of the Student Disability Services Testing Center.
• Lead daily Testing Center operations and coordinate the work of Program Coordinators, graduate assistants, proctors, and student employees to maintain consistent and efficient service delivery.
• Assist with coordinating the daily operations of the Student Disability Services Testing Center.
• Facilitate a resolution to potential conflicts or issues that arise during test administration.
• De-escalate mental health concerns that arise during testing and provide immediate care resources if needed.
• Use professional judgment to determine if the student is able to continue with testing and coordinate the rescheduling of tests if necessary.
• Serve as the lead operational resource for complex testing situations, accommodation implementation questions, and procedural concerns requiring advanced judgment.
• Ensure consistent implementation of approved accommodations, testing procedures, testing security standards, and customer service expectations across testing operations.
• Resolve complaints from instructors and facilitate a solution.
• Serve as the primary operational resource for faculty regarding complex accommodated testing questions, testing security concerns, and procedural issues.
• Coordinate the resolution of complex operational concerns involving faculty, students, and testing staff and elevate matters to department leadership when appropriate.
• Supervise and train proctors, student workers, and graduate assistants.
• Works with UPD and emergency management services to make our space secure and safe for all students and staff.
• Serve as the first point of contact for operational questions from Testing Center staff and provide guidance, coaching, and direction regarding procedures and work priorities.
• Lead special projects and operational initiatives related to testing services as assigned by department leadership.

Skills

Supervisory experience

Accommodated testing experience

Education

Bachelor's degree

Job description

The University of Mississippi seeks a dedicated coordinator to plan and manage the Student Disability Services Testing Center, ensuring efficient operations, compliance, and high-quality testing experiences for students. You will lead staff, coordinate with faculty, and uphold testing security standards.

Responsibilities include supervising proctors and graduate assistants, resolving test-related issues, coordinating scheduling and accommodations, and collaborating with campus safety and