Testing Center & Library Services Lead

Neosho Area Chamber of Commerce; Neosho (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Crowder College is seeking a Testing Services and Library Circulation Coordinator to oversee Testing Center operations across multiple locations, administer examinations, and manage testing platforms. The role also supports library circulation and public service functions to enhance student service and staff flexibility.

The position emphasizes compliance, security, and data reporting, with collaboration across Information Services and Accessibility Services.

Qualifications

• Bachelor’s degree in education or related field.
• Minimum of two years of customer service or educational support experience.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple systems, schedules, and processes.
• Attention to detail and commitment to confidentiality and security standards.

Responsibilities

• Coordinate and oversee daily Testing Center operations across all locations, including staffing, scheduling, appointment systems, testing volume, space utilization, equipment, and materials.
• Administer and coordinate placement, certification, standardized, distance, remote, course-related, and other approved examinations; serve as a certified proctor and provide proctoring support as needed.
• Serve as the primary administrator and functional owner of testing platforms, scheduling systems, and online registration tools, collaborating with Information Services and vendors to maintain and troubleshoot systems, software, and equipment.
• Develop, implement, and maintain testing procedures that ensure compliance with institutional policies, accreditation requirements, Missouri state compliance, vendor standards, accessibility requirements, and testing security protocols.
• Protect the confidentiality, security, and integrity of testing materials, credentials, records, data, and testing environments.
• Coordinate appropriate testing accommodations in collaboration with Accessibility Services, faculty, and other departments.
• Maintain required testing records and documentation; collect, analyze, and report participation, usage, and operational data to support compliance, planning, and decision-making.
• Develop and maintain testing-related forms, instructional materials, procedures, and communications; recommend and implement improvements to testing processes, systems, and service delivery.
• Support daily library circulation operations by providing customer service, checking materials in and out, responding to account inquiries, assisting patrons with library technology and equipment, and helping with opening and/or closing procedures.
• Collaborate and cross-train with library staff to support testing, circulation, and special projects.
• Other duties as assigned

Skills

Customer service

Organizational skills

Analytical skills

Problem-solving

Attention to detail

Education

Bachelor’s degree in education or related field

Job description

Crowder College is seeking a Testing Services and Library Circulation Coordinator to oversee Testing Center operations across multiple locations, administer examinations, and manage testing platforms. The role also supports library circulation and public service functions to enhance student service and staff flexibility.

The position emphasizes compliance, security, and data reporting, with collaboration across Information Services and Accessibility Services.