Test Lead

HCL Technologies Limited; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

HCLTech is seeking a technically minded software support engineer to assist semiconductor deposition equipment users in New York. The role focuses on problem solving, log analysis, and hands-on configuration, commissioning, and maintenance of system software.

You will troubleshoot, analyze diagnostic data, and collaborate with software, controls, and field service teams to resolve issues and improve reliability. A technical degree and strong communication are required.

Qualifications

• Associate's or Bachelor's degree in a technical discipline, or equivalent experience.
• Basic understanding of software systems, Windows-based environments, networking, and computer hardware.
• Experience supporting troubleshooting complex electromechanical or industrial systems is preferred.
• Experience with industrial control systems like EtherCAT is preferred.
• Ability to interpret system logs, diagnostics, and error messages.
• Strong analytical, organizational, and communication skills.
• Experience in semiconductor equipment, industrial automation, or manufacturing systems is a plus.

Responsibilities

• Develop a working understanding of the system software architecture, components, and interfaces.
• Configure, install, and maintain software systems on semiconductor deposition equipment.
• Support system startup, commissioning, upgrades, and software releases.
• Serve as the primary point of contact for software-related operational issues and alarms.
• Perform initial troubleshooting, fault isolation, and triage of system issues before escalation to engineering teams.
• Analyze system log files, event logs, and diagnostic data to identify failure modes and support root cause investigations.
• Document findings, corrective actions, and recurring issues to improve support effectiveness.
• Work closely with software, controls, and field service engineers to resolve customer and internal system issues.

Skills

Software systems

Windows environments

Networking

Hardware basics

Electromechanical troubleshooting

EtherCAT experience

System logs analysis

Analytical skills

Semiconductor equipment experience

Education

Technical degree or equivalent experience

Job description

This position is ideal for a technically minded individual who enjoys problem solving, log analysis, and hands‑on support of sophisticated semiconductor manufacturing equipment.

Key Responsibilities

Responsibilities

• Develop a working understanding of the system software architecture, components, and interfaces.
• Configure, install, and maintain software systems on semiconductor deposition equipment.
• Support system startup, commissioning, upgrades, and software releases.
• Serve as the primary point of contact for software‑related operational issues and alarms.
• Perform initial troubleshooting, fault isolation, and triage of system issues before escalation to engineering teams.
• Analyze system log files, event logs, and diagnostic data to identify failure modes and support root cause investigations.
• Document findings, corrective actions, and recurring issues to improve support effectiveness.
• Work closely with software, controls, and field service engineers to resolve customer and internal system issues.

Skill Requirements

Qualifications

• Associate's or Bachelor's degree in a technical discipline, or equivalent experience.
• Basic understanding of software systems, Windows‑based environments, networking, and computer hardware.
• Experience supporting troubleshooting complex electromechanical or industrial systems is preferred.
• Experience with industrial control systems like EtherCAT is preferred.
• Ability to interpret system logs, diagnostics, and error messages.
• Strong analytical, organizational, and communication skills.
• Experience in semiconductor equipment, industrial automation, or manufacturing systems is a plus.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.