Test Lead

CapB InfoteK; Hartford (CT); On-site; USD 85,000 - 153,000; Full time

Job summary

A leading technology company is seeking a Test Lead based in Hartford, CT. This role focuses on providing quality assurance and testing leadership for contact center operations, ensuring effective testing strategies and efficient project delivery while leading a global team. Candidates should possess extensive experience in IVR and voice application testing, along with strong analytical skills and the ability to drive process improvements in an Agile environment.

Qualifications

• 7+ years of Software quality assurance/technical testing experience.
• 4+ years leading QA teams in contact center technology.
• Experience in defining automation frameworks and Agile methodology.

Responsibilities

• Lead QA and Testing for contact center testing projects.
• Analyze, plan, and execute testing strategies for IVR.
• Oversee test development and process improvement initiatives.

Skills

Analytical problem-solving

Communication skills

Leadership

Education

Bachelor’s degree in Computer Science or related field

Tools

Quality Center

Jira

Confluence

Selenium

Job description

Join to apply for the Test Lead role at CapB InfoteK

2 weeks ago Be among the first 25 applicants

Join to apply for the Test Lead role at CapB InfoteK

For one of our multiyear projects we are looking for a Test Lead out of Hartford, CT.

Provide effective QA and Testing leadership for the contact center testing team that supports testing of client’s Voice systems. This role will have a heavy focus on test process improvements to continually increase testing efficiency of Voice projects delivered in Agile

In this position, you will work with client to analyze, plan and execute Contact center and IVR testing strategies. Candidate must possess IVR testing experience utilizing hosted and/or cloud-based technology platforms. Innate analytical and problem-solving skills are required along with the responsibility for leading offshore team members. Prior exposure to Ciara is a plus

Key Responsibilities

• Knowledge on NICE IEX Workforce Management Software, Forecasting simulation testing, Schedule Run Testing and IEX Report testing, Data Explorer testing including knowledge on upgrades and integrations
• Knowledge on Genesis IVR Platform, Pure engage cloud preferred
• As Testing Lead, participate in IVR projects/upgrades with the purpose of understanding Client requirements and objectives.
• Participate in discussions with the client team to analyze the functional and Non-functional requirements of the client’s contact center application solutions based on Contact Center Platform, Routing, Reporting, Computer to Telephony (CTI) and Voice Automation (IVR) technologies in Agile methodology.
• Experience in testing Genesys call routing, CTI /custom softphone applications, IVRs validation is a plus.
• Experience in developing Manual & automation test strategies with CYARA and Selenium.
• Design and/or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right-sized and risk-based testing principles are applied.
• Participate in technical design reviews, requirements ambiguity, use case reviews, relevant governance activities
• Assist in negotiating overall product quality standards with development, business stakeholders and release manager and ensure adherence to major milestones
• Assist in identifying dependencies and critical paths.
• Be accountable for all project or release test efforts for programs that span multiple domains, orgs and apps (including Limited System Integration or End to End Testing efforts for contact center testing projects)
• Provides overall QA status reporting and escalate issues/risks in a timely manner to Management and assist in resolution
• Be responsible for ongoing, continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices and tools, and close collaboration with development and business.
  
  

Technical Skills And Competencies

• Minimum qualification - Bachelor’s degree in Computer Science or related field
• 7+ years’ Software quality assurance / technical testing experience in one or more of the following Voice/Contact Center technologies namely Genesis, IVR, CTI, Softphone, Call Recording, Verint etc.
• At least 4+ years’ experience in leading QA teams in contact center Technology with a demonstrated ability in establishing testing strategies and test case development for Voice networks, Voice application and E2E test validations
• Preferred experience in defining automation frame works related to IVRs, Call routing, custom Softphone/CTI or one of the following automated tools in Voice: Ciara Solutions, Selenium.
• Ability to use risk-based testing approach and hands on experience in Agile methodology
• Demonstrated competency and familiarity with industry leading Test and software management tools like: Quality Center, Jira, Confluence
• Excellent communication skills (oral and written) with a demonstrated ability in using metrics to report across numerous levels within the technical and business organizations
• Strong analytical problem-solving skills. Excellent self-organization skills with a demonstrated ability to work independently while being flexible in adapting to changing needs of the B

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

Referrals increase your chances of interviewing at CapB InfoteK by 2x

Get notified about new Test Lead jobs in Hartford, CT.

Springfield, MA $115,900.00-$152,100.00 4 days ago

Managing Director, Quality Assurance Lead

Bloomfield, CT $93,103.00-$137,310.00 4 days ago

Hartford, CT $85,000.00-$95,000.00 4 days ago

Senior Quality Assurance Manager - Hartford, CT

Hartford, CT $130,000.00-$130,000.00 1 month ago

Hartford, CT $82,940.00-$182,549.00 1 month ago

East Hartford, CT $130,000.00-$145,000.00 6 months ago

Senior Research Associate: Plants, Enslavement, and Public History

Middletown, CT $176,000.00-$352,000.00 2 weeks ago

East Hartford, CT $18.50-$19.25 1 week ago

Business Analytics Advisor - Adoption Issue Management Lead - Evernorth - Remote

Bloomfield, CT $96,000.00-$160,000.00 1 day ago

Hartford, CT $106,600.00-$186,500.00 1 week ago

MuleSoft - Technical Architect - Global Salesforce

Quality Assurance Lead – Manual & Automation Testing

Hartford, CT $130,295.00-$260,590.00 3 days ago

Mechanical Engineer - Product Validation and Research

R&D Senior Test Engineering Leader - IOT Systems

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.