Test Center Proctor & Support Specialist (Part-Time)

Waukesha County Technical College; Village of Pewaukee (WI); On-site; USD 17,000 - 21,000; Part time

Job summary

Waukesha County Technical College (WCTC) in Wisconsin is seeking a part-time Testing Center Assistant to help provide testing center services and support departmental operations for multiple testing programs. The role ensures a secure and comfortable testing environment for candidates and the public.

Responsibilities include proctoring exams, preparing materials, reviewing schedules, generating reports, uploading scores, solving basic software issues, and assisting students and staff.

Qualifications

• High school diploma plus one year of coursework in computers or related field.
• One year of work experience in customer service or in an office environment.
• Ability to pass federal background check.

Responsibilities

• Administer exams using a variety of delivery systems; act as proctor for make-up and accommodated tests.
• Prepare testing paperwork, supplies and computer stations for scheduled testing assessments.
• Review testing schedule and testing instructions in advance.
• Compile and evaluate student information before testing to ensure need for testing. Prepare Test Center reports as required.
• Upload and verify test scores. Troubleshoot basic testing software problems or delivery issues, notifying supervisor when major errors or incorrect data has been identified.
• Contact and work with global help desk centers to resolve unusual or difficult software testing problems or delivery issues.
• Maintain a working and updated knowledge of Test Center policies, practices, and procedures.
• Periodically, travel to and from Waukesha County Jail to test for GED, register candidates for testing, and respond to questions from walk-in candidates. Review updates on policies and procedures for various exams with candidates. Prepare for and take certification exams to be eligible/qualified to proctor exams, resolve technical problems, respond to requests for information using reference materials.
• Communicate the department’s services to students, faculty, and community. Answer phones and serve students in-person, direct individuals to appropriate departments/areas.
• Participate in and contribute to assignments and special projects of a similar nature and level.

Skills

Flexible schedule

Customer service

Attention to detail

Data entry

Communication skills

Education

High school diploma plus one year of coursework in computers or related field

Job description

Waukesha County Technical College (WCTC) in Wisconsin is seeking a part-time Testing Center Assistant to help provide testing center services and support departmental operations for multiple testing programs. The role ensures a secure and comfortable testing environment for candidates and the public.

Responsibilities include proctoring exams, preparing materials, reviewing schedules, generating reports, uploading scores, solving basic software issues, and assisting students and staff.