Test Center Proctor & Operations Specialist

Prometric; Raleigh (NC); On-site; USD 58,000 - 83,000; Full time

Benefits offered by this job

12 Paid Holidays Off annually

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

No inventory, stocking, floor moves or

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Legal

Vacation

Job summary

Prometric is seeking a Test Center Administrator in Raleigh, NC to greet examinees, verify IDs, and ensure a secure, smooth testing experience. The role supports strict exam integrity policies and flexible shifts across a 7am–10pm window.

Responsibilities include monitoring exams, applying center procedures, and reporting issues with urgency. Ideal candidates have 1+ year of in-person customer service and a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• College experience a plus.
• Must be 18 years of age to qualify.
• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Skills

Professional communication

Reporting & documentation

Multi-tasking

MS Windows & MS Office

Education

High school diploma or equivalent

College experience a plus

Tools

MS Office

Outlook

Windows

Job description

Prometric is seeking a Test Center Administrator in Raleigh, NC to greet examinees, verify IDs, and ensure a secure, smooth testing experience. The role supports strict exam integrity policies and flexible shifts across a 7am–10pm window.

Responsibilities include monitoring exams, applying center procedures, and reporting issues with urgency. Ideal candidates have 1+ year of in-person customer service and a high school diploma or equivalent.