Test Center Proctor & Integrity Lead

Prometric; Raleigh (NC); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

12 Paid Holidays

No selling or quotas

Office setting environment

No inventory, stocking or overnight Sh

Paid training

Sick time prorated

401K

Employee Assistance Program

Vision

FSA

Legal

Vacation

Job summary

Prometric is seeking a Test Center Administrator in Raleigh, NC to serve as the face of the Prometric test center and ensure exam integrity. You will verify IDs, monitor exams, and uphold strict guidelines in a fast-paced environment.

The role requires customer-service experience, a high school diploma, and the ability to work varied shifts including weekends. A professional, team-oriented approach is essential in this on-site position.

Qualifications

• High school diploma or equivalent required.
• College experience a plus.
• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.).
• Must be 18 years of age to qualify.
• Proficiency with basic computer applications and ability to learn Prometric systems.

Responsibilities

• Maintain expert knowledge of test center policies, practices and procedures.
• Greet examinees and verify identification.
• Perform security checks including the use of wands.
• Continuously monitor candidates as they complete exams.
• Report and resolve candidate issues with urgency.
• Maintain secure environment and materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric days of operations.
• Represent Prometric's vision, mission and values.
• Safeguard the test center from misconduct.
• Digitally scan and record candidate fingerprint identification where applicable.

Skills

Customer service

Communication

Report writing

Multitasking

MS Office

Windows OS

Education

High school diploma

College experience

Tools

MS Office Suite

Outlook

Job description

Prometric is seeking a Test Center Administrator in Raleigh, NC to serve as the face of the Prometric test center and ensure exam integrity. You will verify IDs, monitor exams, and uphold strict guidelines in a fast-paced environment.

The role requires customer-service experience, a high school diploma, and the ability to work varied shifts including weekends. A professional, team-oriented approach is essential in this on-site position.