Test Center Proctor & Guest Experience Lead

Prometric; Troy (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

12 Paid Holidays Off

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated

401K

Employee Assistance Program

Vision

FSA

Legal

Job summary

Prometric in Troy, MI is seeking a Test Center Administrator to greet examinees, verify identification, perform security checks, and monitor exams to uphold the highest standards of test integrity in a fast-paced center.

The role supports varying full-time shifts with weekend availability; no sales quotas, paid training, and an office environment. You will maintain a secure test room, assist candidates, document issues, and help ensure a fair and comfortable testing experience.

Qualifications

• High school diploma or equivalent required.
• College experience a plus.
• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Skills

Communication

Report writing

Multitasking

MS Office

Education

High school diploma

College experience

Job description

Prometric in Troy, MI is seeking a Test Center Administrator to greet examinees, verify identification, perform security checks, and monitor exams to uphold the highest standards of test integrity in a fast-paced center.

The role supports varying full-time shifts with weekend availability; no sales quotas, paid training, and an office environment. You will maintain a secure test room, assist candidates, document issues, and help ensure a fair and comfortable testing experience.