Test Center Experience Lead

Prometric; Lexington (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

No quotas

Office setting

No inventory

Paid training

Sick time

401K

EAP

Vision

FSA

Job summary

Prometric is seeking a Test Center Administrator to be the face of our Lexington, KY locations. You will verify identifications, monitor exams, and uphold strict exam integrity in a fast-paced environment.

Join a team that supports millions of test takers annually and offers comprehensive benefits, paid training, and a structured schedule that includes weekends. You will perform security checks, coordinate with staff, and ensure a fair testing experience for all examinees.

Qualifications

• High school diploma or equivalent required.
• College experience a plus.
• Minimum of one year of customer service experience required, in person.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Skills

Customer service

Communication

Multi-tasking

MS Office

Windows apps

Education

High school diploma or equivalent

College experience a plus

Tools

MS Office

Outlook

Job description

Prometric is seeking a Test Center Administrator to be the face of our Lexington, KY locations. You will verify identifications, monitor exams, and uphold strict exam integrity in a fast-paced environment.

Join a team that supports millions of test takers annually and offers comprehensive benefits, paid training, and a structured schedule that includes weekends. You will perform security checks, coordinate with staff, and ensure a fair testing experience for all examinees.