Test Center Administrator - Exam Integrity & Guest Experience

Prometric; Troy (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

12 Paid Holidays Off annually based on

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Job summary

Prometric is seeking a Test Center Administrator for our Troy, MI location. The role involves greeting examinees, verifying IDs, monitoring exams, and enforcing center policies to ensure exam integrity in a fast-paced environment.

Ideal candidates have a high school diploma, customer service experience, and the ability to work varied shifts. The job includes a busy office setting and requires ability to stand and move around test rooms as needed.

Qualifications

• High school diploma or equivalent required
• College experience a plus
• Minimum of one year of customer service experience required, in person

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Job description

Prometric is seeking a Test Center Administrator for our Troy, MI location. The role involves greeting examinees, verifying IDs, monitoring exams, and enforcing center policies to ensure exam integrity in a fast-paced environment.

Ideal candidates have a high school diploma, customer service experience, and the ability to work varied shifts. The job includes a busy office setting and requires ability to stand and move around test rooms as needed.