Tessitura Specialist — Tickets, Data & Strategy

Harris; Chicago (IL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Harris Theater is seeking a Tessitura Administrator to manage day-to-day ticketing operations and CRM activities. This full-time role supports Harris Theater Presents, Resident, and Visiting Companies, reporting to the VP of Marketing and Sales.

You will lead Tessitura database management, analytics, and revenue support, collaborating with Marketing, Box Office, and Finance. A hybrid/remote-friendly schedule applies with occasional after-hours as needed.

Qualifications

• At least four years of experience in Tessitura ticketing operations and database management.
• Experience with TN Express Web (TNEW) required.
• Ticketmaster experience is a plus.
• Proficient in SQL and HTML.
• Strong written communication and ability to collaborate across teams.
• Ability to prioritize multiple projects and meet deadlines.
• Willingness to engage with external partners and stakeholders.

Responsibilities

• Manage Tessitura ticketing operations for Harris Theater Presents, Resident and Visiting Companies.
• Lead database management and system upgrades for Tessitura.
• Develop reports and analytics to support pricing, inventory, and revenue.
• Coordinate with Marketing, Box Office, and Finance on settlements and on-sales.
• Oversee integrations with related tools and third-party brokers.
• Provide Tessitura training and onboarding for staff.
• Maintain data quality and perform regular audits.
• Prepare data exports for multiple teams.

Skills

Strong written communication

Collaboration

Project management

Data analysis

Tools

Tessitura

TN Express Web (TNEW)

Ticketmaster

SQL

HTML

Job description

The Harris Theater is seeking a Tessitura Administrator to manage day-to-day ticketing operations and CRM activities. This full-time role supports Harris Theater Presents, Resident, and Visiting Companies, reporting to the VP of Marketing and Sales.

You will lead Tessitura database management, analytics, and revenue support, collaborating with Marketing, Box Office, and Finance. A hybrid/remote-friendly schedule applies with occasional after-hours as needed.