Tessitura Database & Insights Manager

The University of Texas at Austin; Utah; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary museum admission

Discounted Museum Store

Job summary

The Database Manager at The University of Texas at Austin will oversee the Tessitura CRM, data governance, and reporting across multiple museum departments. You will ensure data accuracy, security, and governance while collaborating with Marketing, Finance, and Visitor Services to support audience development and fundraising.

You will design dashboards, maintain analytics, and manage integrations with third-party platforms; training staff and promoting data best practices across the organization

Qualifications

• Experience with enterprise database systems
• Tessitura experience preferred
• Familiarity with database security standards and best practices in SQL database management
• Detail oriented with strong problem-solving and project management skills
• Proficient with SQL, Microsoft Excel, Outlook, and Word
• Strong verbal and written communication skills

Responsibilities

• Data Governance: Develop, implement, and maintain museum-wide data governance policies and procedures.
• Data Governance: Establish standards for data entry, constituent records, coding structures, duplicate management, and record maintenance.
• Data Governance: Monitor and improve data quality through ongoing audits, cleanup initiatives, and validation processes.
• Data Governance: Develop policies to ensure consistent use of constituent data across departments.
• Data Governance: Ensure compliance with university policies, privacy regulations, PCI standards, and industry best practices.
• Reporting and Analytics: Design and maintain dashboards, reports, and queries to support leadership and departmental decision-making.
• Reporting and Analytics: Produce recurring reports related to attendance, membership, fundraising, marketing, admissions, retail, and visitor engagement.
• Reporting and Analytics: Support Marketing with segmentation, audience targeting, campaign reporting, and customer journey development.
• Reporting and Analytics: Support forecasting, budgeting, and strategic planning through data analysis.
• Reporting and Analytics: Identify trends and opportunities using constituent and transactional data.
• Reporting and Analytics: Work closely with Finance to reconcile transactional data and reporting.
• System Integrations: Manage integrations between Tessitura and third-party platforms including email marketing, digital advertising, e-commerce, payment processors, analytics platforms, accounting systems, and other museum technologies.
• System Integrations: Collaborate with Visitor and Volunteer Services on admissions, memberships, group sales, and customer service workflows.
• System Integrations: Monitor integration health and troubleshoot issues with vendors and internal stakeholders.
• System Integrations: Support implementation of new technologies that connect with Tessitura.
• User Support and Training: Develop documentation, standard operating procedures, and user guides.
• User Support and Training: Train new and existing staff on Tessitura functionality and data standards.
• User Support and Training: Provide ongoing technical support and troubleshoot user issues.
• User Support and Training: Promote adoption of best practices across all departments.
• Other related functions as assigned.

Skills

SQL

Excel

Communication

Project management

Attention to detail

Problem-solving

Education

Bachelor's degree in information technology, data analytics or related field

Tools

Tessitura

Job description

The Database Manager at The University of Texas at Austin will oversee the Tessitura CRM, data governance, and reporting across multiple museum departments. You will ensure data accuracy, security, and governance while collaborating with Marketing, Finance, and Visitor Services to support audience development and fundraising.

You will design dashboards, maintain analytics, and manage integrations with third-party platforms; training staff and promoting data best practices across the organization