Territory Support Specialist

Ember Valley; California; On-site; USD 50,000 - 70,000; Full time

Job summary

A rapidly growing cannabis start-up offers a position for a Territory Support Specialist to oversee retail accounts in California. This role involves maintaining brand standards, building relationships with store personnel, and supporting retail execution strategies. Ideal candidates will thrive in a fast-paced environment and show a keen interest in cannabis products.

Qualifications

• 1-2 years of experience in a retail-facing, field-based, or customer support role; cannabis or CPG industry experience preferred.
• Strong communication and interpersonal skills with a commitment to quality service.
• Highly organized and able to manage a schedule independently.

Responsibilities

• Provide direct support to retail accounts across an assigned region.
• Deliver promotional materials and conduct product briefings for store staff.
• Track product velocity and stock levels at store level.

Skills

Strong communication

Interpersonal skills

Organizational skills

Education

1-2 years of experience in retail or customer support

Experience in cannabis or CPG industry

Tools

Google Workspace

Job description

Position Information

Position Title	Territory Support Specialist
Reports To	Sales Director
Location	CA
Function	Sales

THE OPPORTUNITY

As a Territory Support Specialist, you will be responsible for providing direct support to retail accounts across an assigned geographic region. This field-based position ensures that brand standards are consistently upheld in-store by executing merchandising, delivering materials, sharing timely product updates, and capturing actionable feedback. You will play a key role in supporting the company's retail execution strategy by acting as a reliable point of contact for store-level needs.

A successful candidate is service-oriented, self-motivated, and detail-driven. You are confident working independently in the field and comfortable building rapport with store staff to ensure alignment with sales objectives and in-store initiatives.

You will serve as the primary field support contact for accounts in regions of California.

This is an excellent opportunity to grow within a fast-paced and expanding company while gaining experience in retail operations, customer support, and field execution.

We are growing fast and need someone to come in and own territory. This is a great opportunity to work for a fast-paced rapidly growing start-up within the ever-growing cannabis industry.

WHAT YOU WILL BE DOING

• Visit retail accounts according to a structured territory schedule to support in-store execution and uphold visual merchandising standards.
• Build and maintain working relationships with store personnel, providing reliable field support and timely resolution of retail-level needs.
• Deliver promotional materials, samples, and updated signage; verify placement accuracy and ensure alignment with company display expectations.
• Conduct informal product briefings and menu reviews with store staff to ensure familiarity with current products, new releases, and promotional activity.
• Track product velocity and stock levels at the store level; communicate restock needs or movement issues to the Sales team for follow-up.
• Record competitive activity, shelf visibility, and pricing observations; submit field reports with photos and summaries using Repsly and Google Workspace.
• Confirm in-store implementation of brand-led programs and promotions, including signage and feature placement.
• Maintain accurate records of field activity, including visit logs, inventory observations, and store-level interactions.
• Collaborate with internal teams to ensure field insights inform account planning, allocation decisions, and operational adjustments.

We are a start-up, rolling up our sleeves to build something bigger than ourselves. This means that other duties may arise, and we support one another in accomplishing what's needed.

WHAT YOU BRING

• 1-2 years of experience in a retail-facing, field-based, or customer support role; cannabis or CPG industry experience preferred
• Strong communication and interpersonal skills with a commitment to quality service
• Highly organized with the ability to manage a schedule independently and efficiently
• Comfortable using mobile field software, CRM tools, and cloud-based platforms such as Google Workspace
• Interest in cannabis products and willingness to stay informed on product updates and regulations

DRIVING REQUIREMENTS

Employees whose job duties require them to drive a company vehicle or their own vehicle for business purposes will be required to provide, prior to their first day of employment: (i) proof of a current valid driver's license; (ii) proof of current vehicle registration; and (iii) proof of insurability under the company's policy or current effective insurance coverage in accordance with the laws of the State of California and the company's needs. The company retains the right to transfer an employee to an alternative position, suspend, or terminate an employee whose license is suspended or revoked, or who fails to maintain personal automobile insurance coverage or who is uninsurable under the company's policy.

Please be advised that the company participates in a system that regularly checks state Department of Motor Vehicles (DMV) records of all employees who are required to drive as part of their job.

The company will reimburse employees who use their personal vehicles for business-related mileage at the current Internal Revenue Service reimbursement rate for any travel that exceeds the employee's usual commute to and from work.