Territory Service Trainer

MERSINO DEWATERING INCORPORATED; Polk City (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Mersino Dewatering Incorporated is seeking a Territory Service Trainer to lead and train branch and corporate service teams, ensuring exceptional service on all equipment. The role focuses on establishing policies, coordinating audits, and driving standardization across locations while supporting safety and Lean/6S initiatives.

The ideal candidate has 7–10 years in project management with supervisory experience in service/repair settings and a related bachelor’s degree.

Qualifications

• 7–10 years of project management and supervisory experience in a service/repair setting.
• Bachelor’s Degree in Diesel and Truck Service Management or related field preferred.
• Planning and organizational skills for handling multiple projects.
• Ability to read schematics, blueprints and technical manuals.

Responsibilities

• Establish Service policies and procedures to ensure consistent department performance across locations.
• Develop standardized expectations for Service Departments, including cleanliness and organization.
• Audit productivity and staffing to identify issues and optimize staffing.
• Travel to branch locations to conduct Service Department inspections and ensure standards.
• Work with IT to automate Service Department processes and data capture.
• Prepare corrective actions timely and in accordance with policy.
• Ensure OSHA certifications and safety training are maintained.

Skills

Project management

Supervisory experience

Planning & organization

Reading schematics/blueprints

Effective communication

Travel readiness

Education

Bachelor’s degree in Diesel/Truck Service Management or related field

Job description

Job Summary:The primary responsibility of the Territory Service Trainer (TST) is to ensure that exceptional service is completed on all company equipment every time through the management, direction, training and evaluation of Mersino’s Branch and Corporate Service Teams, assuring quality and timeliness of work and minimizing the cost of parts and labor. The TST shall strive to support the company goals of maintaining a satisfactory green tag/red tag ratio in each branch, minimizing hard down lag times, promoting fleet quality of service to minimize field failures, and promoting the overall fleet quality of appearance. The TST shall also act as a liaison between Branch Service Managers / Service personnel and the company’s Executive Management Team in order to communicate regarding decisions, policies, and all matter that affect the performance and success of the company’s service teams.Typical Duties and Responsibilities:Establish Service policies and procedures, ensuring proper training and compliance to assure consistent service department performance at all locationsDevelop and implement standardized expectations for Service Departments, including cleanliness, organization, equipment maintenance, tools, ergonomics, Lean and 6SGuide the Branch Service Departments in implementing and maintaining an inventory of parts, tools, and supplies to meet daily service requirementsDevelop and implement company standards for maintenance of equipment and vehicles, as well as quality control processes for repairs completed on all vehicles and equipmentDevelop an audit to evaluate the amount of time employees spend maintaining equipment to identify productivity and staffing issuesTravel to branch locations to conduct Service Department inspections to ensure that company standards are being met for department standardization, quality of repairs, adherence to policies and procedures, etc.Monitor Field Failures in the company’s internal system to ensure accurate reporting, and to find opportunities to train with Service Departments to minimize future field failuresCreate a process to set up and stock a new Service Department including all tools, equipment, and supplies needed to work on MERSINO equipment; travel to new branch locations to assist with the Service Department initial set-upWork with IT to fully automate all Service Department processes and to ensure that the appropriate service data is being captured, stored, and reported correctlyPerform audits to ensure that each branch is maintaining records of equipment purchases, repair work, and equipment maintenance through the appropriate tracking systemsCreate a Service Department staffing template to identify which positions are needed and how many people in each position based on business flowing through each branchEvaluate Service staffing at each branch on an ongoing basis to ensure appropriate staffing levelsPartner with Marketing and HR to create an effective recruitment and on-boarding plan for all Service positionsEstablish a Service Employee testing and evaluation process to identify levels of knowledge and to give guidance on how employees should be working to advance their skillsDevelop an annual recurring training schedule to ensure all mechanics are rotated through training with the Corporate Service group on an annual basisPrepare and deliver corrective actions as necessary on a timely basis and in accordance with company policyEnsure all required OSHA certifications and required safety training courses have been completed and are maintained within each branch locationMaintain and enforce company safety standards for all Service personnel, and enforce environmental systems and procedures applicable to daily work activities of all Service personnelQualifications:7-10 years of project management and supervisory experience in a service/repair settingBachelor’s Degree in Diesel and Truck Service Management or related field preferredAppropriate equipment repair certificationsPlanning and organizational skills in handling multiple projectsAbility to read schematics, blueprints and/or technical manualsSkills in workflow analysis and managementSpecific Expectations:Ability to travel up to 50%A professional demeanorAbility to work effectively with othersAbility to multi-task in a changing environmentAbility to work a flexible schedule to meet job requirementsExcellent written and verbal communication skillsStrong time management and organizational skillsRequires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting materials or equipment, some of which may be heavy or awkwardDisclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.