Territory Service Excellence & Training Lead

IRONCLAD Powered by Mersino; Omaha (NE); On-site; USD 68,000 - 90,000; Full time

Job summary

IRONCLAD Powered by Mersino seeks a Territory Service Trainer to drive exceptional service on all equipment through management, training, and evaluation of branch and corporate service teams. The role focuses on quality, timeliness, and cost control in parts and labor while liaising with executive management on policy decisions.

The TST will establish service standards, oversee inventory and maintenance practices, and collaborate with branches and IT to automate processes and reporting.

Qualifications

• Bachelor’s degree preferred in Diesel and Truck Service Management or related field.
• 7-10 years of project management and supervisory experience in a service/repair setting.
• Appropriate equipment repair certifications.

Responsibilities

• Establish service policies and procedures across locations.
• Develop standardized expectations for Service Departments, including cleanliness and maintenance.
• Guide Branch Service Departments in maintaining inventory of parts, tools, and supplies.
• Develop and implement maintenance standards and quality control for repairs.
• Create audits to evaluate time spent on equipment maintenance for productivity insights.
• Travel to branches to conduct Service Department inspections and ensure standards.
• Monitor field failures and collaborate with Service Departments to minimize issues.
• Set up and stock new Service Departments with tools and equipment.
• Work with IT to automate Service Department processes and data capture.
• Audit records of equipment purchases, repairs and maintenance.
• Create staffing templates for Service positions based on branch workload.
• Evaluate Service staffing levels at each branch.
• Partner with Marketing and HR to recruit and onboard Service staff.
• Establish a testing/evaluation process to gauge knowledge and skill progression.
• Develop an annual training schedule for mechanics with Corporate Service.

Skills

Project management

Supervisory experience

Service/repair industry knowledge

Education

Bachelor’s Degree in Diesel and Truck Service Management or related field

Tools

Equipment repair certifications

Job description

IRONCLAD Powered by Mersino seeks a Territory Service Trainer to drive exceptional service on all equipment through management, training, and evaluation of branch and corporate service teams. The role focuses on quality, timeliness, and cost control in parts and labor while liaising with executive management on policy decisions.

The TST will establish service standards, oversee inventory and maintenance practices, and collaborate with branches and IT to automate processes and reporting.