Territory Operations Lead — Field & Tech Ops (NY)

2020 Companies

New York (NY)

On-site

USD 95,000 - 130,000

Full time

11 days ago

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Benefits offered by this job

Competitive salary

Health/Dental/Vision benefits

401K Matching

Paid Time Off

Paid Holidays

Mobile reimbursement

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Employee discounts

Job summary

2020 Companies is seeking a Territory Operations Manager to support Samsung Electronics America’s field operations in New York. The role emphasizes organization, analytics, and cross-functional collaboration to drive performance across a large mobile-device repair network.

The ideal candidate partners with Territory Leadership, Regional Ops Managers, and cross-functional teams to improve processes, analyze KPIs, and train local teams while ensuring consistent execution at service locations.

Qualifications

5+ years' experience managing technical professionals and assessing client locations.
2.3+ years' supervisor/management experience required.
Experience coaching and giving timely feedback to peers or reports.
Proficient in Microsoft Office Suite with advanced Excel skills.
Strong communication and problem-solving abilities.

Responsibilities

Co-manage performance with Territory Manager for Regional Operation Managers in territory.
Direct report management and team support for store visits/assessments.
Identify SOP improvements and work with client teams to update documents.
Collaborate on program design improvements; support ROMs with training.
Create/update content for work instructions and SOPs; compile data for reports.
Analyze KPI trends and provide monthly program updates; travel up to 50%.