Territory Manager - Orthotics

Medical Service Company; Cleveland (OH); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay

HSA with company contribution

Pet Insurance

Life and AD&D Insurance

Short- & Long-Term Disability

Tuition Reimbursement

EAP

Referral Bonus

Social Recognition

Engagement Opportunities

CALM App

401k with match

Company Discounts

Payactiv/On-Demand Pay

Paid vacation

Sick Days

Holiday

Job summary

MSC, a longstanding leader in patient care, seeks an Orthotic Sales Representative to drive growth in a defined territory. You will promote orthotic devices to healthcare providers, clinics, and rehabilitation centers, traveling as needed to deliver demonstrations and support patient fittings while building lasting clinician relationships.

The ideal candidate thrives in a clinical sales environment with strong product knowledge and patient-focused approach.

Qualifications

• Experience calling on health systems, orthopedics and PT clinics.
• Familiarity with insurance reimbursement and documentation processes for orthotic devices.
• Strong relationship management and territory planning skills.
• Excellent communication with clinical staff and physicians.

Responsibilities

• Develop and execute a strategic territory plan to meet or exceed sales targets.
• Build strong relationships with physicians, rehab professionals, PT/OT staff, and clinic admins.
• Conduct in-person sales presentations, product demonstrations, and training for clinical staff.
• Provide ongoing support to ensure high customer satisfaction and product utilization.
• Travel within the assigned territory for customer visits, trade shows, and events.
• Identify new business opportunities and expand accounts through networking.
• Maintain records in CRM with sales activities and inventory management.
• Collaborate with internal teams to resolve customer concerns and enhance offerings.
• Stay current on industry trends and competitive products related to orthotic solutions.
• Other duties as assigned.

Skills

Relationship Management

Territory Planning

Clinical Communication

Problem Solving

Customer Focus

Drive for Results

Professionalism & Reliability

Frequent Travel

Healthcare Setting Experience

Education

Bachelor's degree in business

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

• Competitive Pay, Commission, Mileage & Auto Reimbursement
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Orthotic Sales Representative is responsible for driving sales growth within assigned territory by promoting, educating, and selling a portfolio of orthotic devices to healthcare providers, clinics, and rehabilitation centers. This role includes moderate to extensive travel to meet with customers, attend industry events, deliver product demonstrations, and support patient fittings where appropriate. The ideal candidate is a relationship builder who thrives in a clinical sales environment and has a strong understanding of orthotic products and patient needs.

Responsibilities and Duties:

• Develop and execute a strategic territory plan to meet or exceed sales targets.
• Build strong relationships with physicians, rehab professionals, PT/OT professionals, and clinic administrators.
• Conduct in person sales presentations, product demonstrations, and training sessions for clinical staff.
• Provide ongoing support and follow-up to ensure high customer satisfaction and superior product utilization.
• Travel within the assigned territory to conduct customer visits, attend trade shows, conferences, and industry events.
• Identify new business opportunities and expand account base through effective networking and lead generation.
• Maintain accurate records in CRM systems, including sales activities, account notes, and inventory management.
• Collaborate with internal teams (customer service, operations, etc.) to resolve customer concerns and enhance product offerings.
• Stay current on industry trends, competitive products, and clinical best practices related to orthotic solutions.
• Other duties as assigned

Qualifications

Education: Bachelor’s degree in business, Marketing, Kinesiology, Health Science, or related field, preferred.

Experience/Knowledge/Skills/Physical Requirements:

• Experience calling on health systems, orthopedics, and physical therapy clinics.
• Familiarity with insurance reimbursement and documentation processes for orthotic devices.
• Relationship Management
• Territory Planning
• Clinical Communication
• Problem Solving
• Customer Focus
• Drive for Results
• Professionalism & Reliability
• Frequent travel, including daily driving and occasional overnight stays
• Work will be performed primarily in healthcare settings, clinics and on-site with customers