Territory Manager (Manhattan)

TK Elevator; New York (NY); On-site; USD 144,000 - 179,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Company vehicle

Car allowance

401(k) plan

Paid time off

Tuition reimbursement

EAP access

Job summary

TK Elevator in Manhattan, NY seeks a Territory Manager to oversee account management, maintenance supervision, and program administration for elevator units in the Manhattan market. You will serve as the central customer contact and day-to-day manager of field crews in the area.

You will lead field operations, drive uptime, manage spare parts, propose repair actions, and coordinate with service operations and other departments to fulfill customer needs.

Qualifications

• 3+ years field management experience or outside sales in elevator industry preferred.
• Ability to manage field crews with daily maintenance, including on-call coverage.
• Strong written and verbal communication with internal/external customers.

Responsibilities

• Manage account management and service operations for designated customers and P&L.
• Build and maintain customer relationships, achieve service KPIs, act as technical consultant.
• Lead field operations for service/maintenance projects to meet uptime targets.
• Perform safety audits, site inspections, and logistics planning.
• Coordinate with offices and departments to meet customer requirements.

Skills

Account management

Sales leadership

Relationship building

Field management

Communication skills

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE - Move Beyond.

TK Elevator is currently seeking a Territory Manager located in Manhattan, NY.

Territory Manager is responsible for account management, maintenance supervision, and program administration for elevator units the in the Manhattan market. This position will be the central customer point of contact as well as the day-to-day manager of field associates that are assigned to service equipment in the area.

ESSENTIAL JOB FUNCTIONS:

• Manage account management and service operations for the designated customers and P&L
• Build and maintain customer relationships, achieve or exceed service KPIs and objectives, and serve as technical consultant to customers in the assigned territory
• Lead the performance of field operations for all service/maintenance projects ensuring all monthly reliability and availability metrics are met
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Manage successful transition of new installations to service/maintenance contracts
• Monitor and manage spare parts inventory and forward planning of frequent wear parts to deliver high uptime
• Coordinate with other functional areas in the office to meet customer requirements
• Commercially defend the own portfolio assigned and avoid in conjunction with the Service Operations department and Branch Manager.
• Prepare, submit, and negotiate repair proposals.
• Constantly focus on department KPI's, assuring that they are in line with the company's policy.
• Regularly visit after-sales clients, keeping a close commercial relationship with them.
• Collaborate and coordinate with the technical department: provide the necessary information for allocating material orders to suppliers.
• Collaborate and coordinate with the AR Department, support in case needed and (only in a first step) invoicing and money collection activities.
• Comply with TKE's internal Health & Safety norms and when visiting worksites and in all other work activities.
• Comply with Anti-Trust and Compliance directives of TKE AG.

EDUCATION & EXPERIENCE:

• 3+ years field management experience or outside sales experience within the elevator industry preferred
• Availability to manage and supervisor field crews that conduct daily maintenance along with overnight and weekends coverage
• Develop and maintain strong customer relationships
• Ability to work in a highly team-oriented and dynamic environment
• Demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Detail oriented with demonstrated ability to deliver upon specific KPIs and service level agreements
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Salary range: $144,000 - $179,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE - Move Beyond