Operations Coordinator- Service/Repair (Tacoma)

TK Elevator; University Place (WA); Sur place; USD 36 000 - 45 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) Retirement Savings Plan with 5%

Tuition reimbursement

Company-paid disability insurance

Company-paid life insurance

Employee Assistance Program (EAP)

Paid time off and holidays

Résumé du poste

TK Elevator is seeking an experienced Operations Coordinator- Service/Repair in Tacoma, WA. The role involves coordinating tickets, dispatch communications, and safety inspections, while supporting field technicians with IT needs and required documentation.

You will manage on-call lists, review reports, and act as a liaison between branch operations and regional dispatch to ensure accurate scheduling and timely invoicing. Strong admin skills and Oracle knowledge are a plus.

Qualifications

• High school diploma or GED is required or equivalent.
• Professional certification from college or technical school preferred.
• 0–6 months related business administration experience or training.
• Experience with elevator service admin work is a plus.
• Familiarity with Oracle database systems is beneficial.

Responsabilités

• Maintain on-call lists and notify Dispatch daily with details.
• Track tickets, status updates, and communicate with Dispatch and supervisors.
• Assist with safety inspections and prepare related tickets.
• Process invoices, reports, and required paperwork for service.
• Coordinate with Regional groups on reports and scheduling.
• Support technicians with IT downloads and device provisioning.

Connaissances

Oracle database knowledge

Formation

High school diploma or GED

One year certificate from college or technical school

Three to six months related experience and/or training in basic business administration

Some elevator repair administrative work preferred

Description du poste

TK Elevator is currently seeking an experienced Operations Coordinator- Service/Repair in Tacoma, WA.

ESSENTIAL JOB FUNCTIONS

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
• Tracks Operations systems and tool audits.
• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)
• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox.
• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
• Assigns tickets to mechanics, as needed.
• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
• Opens and distributes mail and faxes. (N/A if office has office manager)
• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)
• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)
• Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file.
• Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract.
• Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information.
• Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary.
• Prepares monthly NIM report for Corporate; checks accuracy and forwards to sales group and branch manager; updates NIM tracker.
• Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch.
• Maintains branch cancellation log. Completes and forwards cancellation package to regional contract administrators.
• Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items.
• Assists with processing certificates of insurance for service jobs.
• Sets up customers in Customer Service Portal.
• Maintains PCard for use by branch.
• Opens and distributes incoming mail and faxes.
• Supports sales efforts as needed.

EDUCATION & EXPERIENCE

• High school diploma or GED (general education degree)
• One year certificate from college or technical school preferred
• Three to six months related experience and/or training in basic business administration
• Some elevator repair administrative work preferred
• Oracle database knowledge

What Makes Us Special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Salary range: $26.00- $33.00 per hour with an annual bonus program of 0% - 8%

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.