Field Operations Manager- Modernization (Manhattan) TK Elevator Corporation

thyssenkrupp Elevator; New York (NY); On-site; USD 190,000 - 233,000; Full time

Benefits offered by this job

Car allowance

Company vehicle

Medical, dental, and vision coverage

401(k) with company match

Paid holidays

Job summary

TK Elevator in Manhattan, NY seeks a Field Operations Manager – Modernization to oversee all modernization operations, people, and projects. You will lead superintendents, uphold safety programs, and drive on-site progress with strong customer collaboration.

Applicants should have a bachelor's degree or equivalent management experience, plus elevator industry knowledge. The role includes a car allowance or company vehicle, benefits, and an annual incentive program.

Qualifications

• Bachelor's degree or equivalent management experience.
• Valid driver’s license and clean MVR.
• Thorough knowledge of elevator industry and management methods.
• Ability to analyze data and interpret technical instructions.

Responsibilities

• Supervise modernization superintendents and staff; enforce policies and performance.
• Administer safety program with weekly audits and safety emphasis.
• Plan and prioritize modernization jobs with manpower and scheduling tools.
• Review job status using reports to identify risks and opportunities.
• Manage on-site progress from survey to completion and coordinate with customers.
• Oversee subcontractor performance on turnkey projects.
• Develop relationships with owners, consultants, contractors, and architects.
• Review bids, attend pre-bid meetings, and provide labor/material cost input.
• Handle change orders, purchase orders, and vendor approvals.
• Keep up-to-date with elevator codes and SOPs.
• Interface with factory, regional teams, and other departments.
• Resolve customer complaints and coordinate with local agents.
• Determine material needs and arrange subcontracting portions.
• Conduct weekly crew visits to manage safety and progress.

Skills

Staff supervision

Safety program

Project management

Budgeting

Client relationships

Bid reviews

Scheduling

Education

Bachelor's degree

Tools

Project management software

Scheduling tools

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement. With more than 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an Field Operations Manager‑ Modernization located in Manhattan, NY.

Responsible for successfully managing all modernization operations processes, employees and projects to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS

• Supervises all modernization superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, supervising performance management, and administering progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Plans, directs and prioritizes elevator modernization jobs including manpower needs; utilizes project management software and other scheduling tools.
• Uses accounting reports and programs to review job status to identify risk and opportunity. This includes properly reporting fade issues prior to revenue.
• Manages jobsites from survey through the completion of the modernization process documenting and advising on modernization project progress for work not included. Includes trouble‑shouting problems with mechanics, performing quality audits and meeting with customers to review progress.
• Manages subcontractor schedule and performance on turn‑key projects.
• Develops and maintains strong working relationships with owner, elevator consultants, construction firms and architects.
• Reviews and signs off on all bids. Includes attending pre‑bid meetings with construction and modernization sales representatives and providing technical input to calculate labor and material costs.
• Identifies, reviews and signs off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write‑offs, credits and other necessary approvals.
• Maintains up‑to‑date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company Standard Operating Procedures and products by attending company training classes, utilizing the SOP document library, and reviewing factory equipment updates and supplier goods; Interfaces with corporate departments, including the factory, coordination and labor, and Regional Director.
• Mediates and resolves complaints and problems of external and internal customers. Includes meeting with local business agents to resolve issues involving union employees.
• Determines what materials need to be ordered for job completion, and coordinates and arranges for sub‑contracting portions of installations.
• Makes weekly crew visits and day one visits to manage safety, site activities and progress of employees and customer; documenting findings.
• Performs other duties as may be assigned.

EDUCATION & EXPERIENCE

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience.
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Salary range $190,000–$233,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered:

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company‑paid short‑ and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company‑paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1‑844‑427‑5461.

Important note

TK Elevator is committed to a prejudice‑free and diverse working environment with equal opportunities. We welcome applications from everyone we continuously work towards an inclusive and barrier‑free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond