Account Manager

thyssenkrupp Elevator; Kirkland (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Car allowance

Fuel card

15 days vacation per year

11 paid holidays

Job summary

TK Elevator is seeking an experienced Account Manager- Service/Report in Seattle, WA to secure and maintain service accounts and repair work while building strong customer relationships. You will drive revenue, develop capital plans, and maintain product knowledge for effective proposals.

The role requires a Bachelor's degree (or equivalent) and at least 1 year of B2B sales experience, with Salesforce experience preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 1 year of business-to-business sales experience is required.
• Strong attention to detail with proactive follow-up skills.
• Salesforce experience (preferred).
• Ability to read and interpret architectural drawings/blueprints (preferred).

Responsibilities

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth.
• Manages service accounts by visiting customers to develop ongoing relationships and understand needs.
• Develops capital plans for customers to address building needs.
• Maintains knowledge of products and local elevator code requirements.
• Prepares repair job proposals and service contract bids with input from operations.

Skills

Relationship building

Prospecting

Negotiation

Time management

Presentation skills

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Estimating software

Blueprint reading

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Account Manager- Service/Report in Seattle, WA.

Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

ESSENTIAL JOB FUNCTIONS:

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.

EDUCATION & EXPERIENCE:

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business-to-business sales experience is required.
• Strong attention to detail with proactive follow-up skills.
• Demonstrated success in a fast-paced environment.
• Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience. (preferred)
• Ability to read and interpret architectural and/or blueprint/drawings. (preferred)

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Salary range: $70,000-$95,000 plus monthly commission 0 – 10% based on product line and margins. The role offers a car allowance and fuel card.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continently work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond