Territory Manager I

MKS Instruments, Inc.; Andover (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

MKS Instruments, Inc. in Andover, MA is seeking a Territory Manager to drive growth by managing customer accounts, building relationships, and securing new business.

You will develop sales plans, support distributors, introduce new products, and ensure customer satisfaction while collaborating with internal teams. You will also handle forecasting, collections, and CRM updates to meet sales targets and report to the Regional Sales Manager.

Qualifications

• Bachelor's degree in Chemistry or equivalent.
• 2+ years of relevant experience in Specialty Chemicals, Electroplating / surface finishing.
• Proven track record of achieving and exceeding sales targets.

Responsibilities

• Act as key point of contact for customers and own the accounts.
• Explore expansion opportunities with existing customers and distributors to increase revenue.
• Sell quality products and services as per customer requirements.
• Forecast, manage collections, and keep CRM up to date.
• Collaborate with internal teams to ensure seamless customer experience.

Skills

Customer orientation

Relationship building

Business acumen

Product expertise

Negotiation

Sales reporting

Communication skills

Analytical skills

CRM knowledge

Education

Bachelor's degree in Chemistry or equivalent

Master’s degree / MBA (preferred)

Tools

CRM

Forecasting tools

Job description

A Day in Your Life at MKS:As a Territory Manager, you’ll drive growth by managing customer accounts, building relationships, and securing new business. You’ll develop sales plans, support distributors, introduce new products, and ensure customer satisfaction while collaborating with internal teams. You’ll also handle forecasting, collections, and CRM updates to meet sales targets. In this role, you report to the Regional Sales Manager.You Will Make an Impact By:Act as key point of contact for the customers therefore own the customer accounts.Exploring business expansion opportunities with existing customers and distributors to increase revenue and profitabilityEnsure customer satisfaction through: -Building strong relationshipsSelling Quality products and Services as per the customer requirementManaging customer needsEffective troubleshooting and issue resolution through technical and administrative support as required.Right channelization of internal resources (time, effort, cost, etc.)Enabling through channels such as E-CommerceCollaborate with internal stakeholders to ensure seamless customer experience.Secure design wins by gaining new businessImplement annual price increases and New product introductionsEnable external distribution partners to become independent and act as extended sales team for the organisationProcess Management through C4CPayment CollectionsSales forecastingMonitor and analyse the immediate local competitive landscapeKey characteristics : Customer orientation, Relationship building, Business Acumen, Product and Service expertise, delivering the solution, resilience, and negotiations amongst others, sales reporting and analysisSkills You Bring:Bachelor's degree in Chemistry or equivalentMaster’s degree/ MBA is preferred2+ years of relevant experience in Specialty Chemicals, Electroplating / surface finishing industry is preferredProven track record of achieving and exceeding sales targets and driving revenue growthExcellent communication, negotiation, and interpersonal skillsGlobally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail] .If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role