Sr Customer Service Representative

MKS Instruments, Inc.; North Logan (UT); On-site; USD 40,000 - 48,000; Full time

Job summary

MKS Instruments, Inc. is seeking an Associate Customer Service Representative who will partner with customer support to provide excellent communication to external customers.

You will report to the Supervisor, Customer Relations and help create and process RMAs, sales orders, and quotes. You'll engage with customers in a friendly tone, multi-task, and coordinate with Field Sales Engineers and Calibration/Production teams.

Qualifications

• 5 years of experience in customer service.
• AA degree preferred but not required.
• ERP experience preferred (e.g., SAP).
• Familiarity with CRM systems and practices.
• Strong interpersonal and active listening skills.

Responsibilities

• Assist customers by processing RMAs, Sales Orders and Quotes.
• Engage with customers in a friendly tone and resolve concerns and questions.
• Be proactive, multi-task, prioritize and manage time effectively.
• Collaborate with Field Sales Engineers and Calibration/Production teams.
• Perform other duties as assigned by Management.
• Lift up to 30 lbs periodically.

Skills

CRM systems

ERP experience (SAP)

MS Office / Outlook

Active listening

5 years customer service

Education

AA degree preferred

Tools

SAP

Outlook

Office applications

Job description

A Day in Your Life at MKS:

As a Associate Customer Service Representative at MKS Instruments, you will partner with customer support in providing excellent communication to our external customers. In this role, you will report to the Supervisor, Customer Relations.

You Will Make an Impact By:

• Assist customers by performing the functions necessary to create and process RMAs, Sales Orders and Quotes.
• Engage with customers in a friendly tone and work to resolve any concerns, questions.
• Be self-starters who function well with minimal oversight.
• Be proactive, have the ability to multi-task, prioritize and manage time effectively.
• Work closely with Field Sales Engineers.
• Work closely with Calibration/Production Team.
• All other duties/tasks assigned by Management.
• Able to lift up to 30lbs periodically.

Preferred Skills You Bring:

• Knowledge with CRM systems and practices.
• Must have ERP experience preferably SAP, Outlook, and other Office applications.
• Continuous improvement skills, Lean, Six Sigma, etc.
• An AA Degree is preferred but not required.
• Strong people skills and active listening.
• 5 years' Experience in customer service.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail] . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role #LI-TW1.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.

MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail] . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role.

At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us.

Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Inc., enables technologies that transform our world. MKS Inc, Product Overview