Manager, Business Development

MKS Instruments; Andover (MA); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

12 paid holidays

15 paid vacation days

Parental leave (6 weeks)

Adoption assistance

Tuition reimbursement

Signing bonus

Job summary

MKS Instruments in Andover, MA is seeking a Manager, Business Development to drive growth across assigned product lines and markets, combining strategic BD with technical product expertise. You will build customer relationships, identify opportunities, and support product qualifications while delivering technical sales support to win revenue.

Travel up to 50% and cross-functionally collaborate with Marketing, Sales, Product Management and Operations.

Qualifications

• 5+ years of experience in business development, technical sales, product management, surface finishing, electroplating, chemical processing, or related markets.
• Strong technical knowledge of surface finishing, plating processes, chemical technologies, and related applications.
• Proficiency with Microsoft Office, SAP, CRM systems, and other business management tools.
• Excellent presentation, communication, negotiation, and relationship-building skills.
• Strong analytical, strategic thinking, and project management abilities.

Responsibilities

• Develop and execute strategic business plans to grow sales, profitability, and market share within assigned product lines and market segments.
• Identify, develop, and secure new business opportunities through customer engagement, market analysis, and strategic relationship management.
• Build and maintain strong relationships with customers, applicators, industry partners, and decision makers while achieving customer approvals and qualifications for company products and technologies.
• Gather and communicate market intelligence, competitive insights, and emerging technology trends to support business strategy and new product development initiatives.
• Achieve sales, margin, and profitability objectives through account management, forecasting, product promotion, and strategic sales execution.
• Serve as the technical expert for assigned product lines, providing technical sales support, troubleshooting assistance, product recommendations, and resolution of customer process issues.

Skills

Business development

Technical sales

Surface finishing

Product management

CRM systems

Negotiation

Presentation

Education

Bachelor's degree in chemistry/engineering

Tools

SAP

CRM systems

Microsoft Office

Job description

A Day in Your Life at MKS:

As a Manager, Business Development at MKS Instruments, you will drive business growth, expand market share, and support profitability within assigned product lines and market segments. This role combines strategic business development responsibilities with technical product specialist expertise, serving as both commercial and technical resources to customers and internal stakeholders. The Business Development Manager develops key customer relationships, identifies new business opportunities, supports product qualifications and approvals, provides technical sales support, and serves as a subject matter expert for assigned technologies to drive revenue growth and customer success.

You will Make an Impact By:

• Develop and execute strategic business plans to grow sales, profitability, and market share within assigned product lines and market segments.
• Identify, develop, and secure new business opportunities through customer engagement, market analysis, and strategic relationship management.
• Build and maintain strong relationships with customers, applicators, industry partners, and decision makers while achieving customer approvals and qualifications for company products and technologies.
• Gather and communicate market intelligence, competitive insights, and emerging technology trends to support business strategy and new product development initiatives.
• Achieve sales, margin, and profitability objectives through account management, forecasting, product promotion, and strategic sales execution.
• Serve as the technical expert for assigned product lines, providing technical sales support, troubleshooting assistance, product recommendations, and resolution of customer process issues.
• Conduct customer visits, presentations, technical reviews, and training sessions to strengthen customer relationships and identify growth opportunities.
• Prepare technical reports, maintain product documentation, and communicate findings and recommendations to customers and internal stakeholders.
• Collaborate closely with Product Marketing, Sales, Technical Service, Product Management, Business Technology Teams (BTTs), and Operations to support business objectives and project execution.
• Maintain accurate customer communications, business updates, sales forecasts, visit reports, and opportunity tracking.
• Participate in industry trade organizations, conferences, and technical forums to promote MKS technologies and strengthen market presence.
• Manage travel and business expenses within approved budgets and perform other related duties as assigned.
• Travel Requirements: Up to 50 % of Travel is required.

Skills You Bring:

• Bachelor's degree in chemistry, Chemical Engineering, Engineering, Materials Science, or related technical field, OR equivalent combination of education and relevant experience.
• 5+ years of experience in business development, technical sales, product management, surface finishing, electroplating, chemical processing, or related markets.
• Demonstrated success in business development, sales growth, and customer relationship management.
• Strong technical knowledge of surface finishing, plating processes, chemical technologies, and related applications.
• Proven ability to troubleshoot customer process issues and provide effective technical solutions.
• Proficiency with Microsoft Office, SAP, CRM systems, and other business management tools.
• Excellent presentation, communication, negotiation, and relationship-building skills.
• Strong analytical, strategic thinking, and project management abilities.

In addition to the above responsibilities, the following are considered material job duties of the position:

• Ability to take and follow directions and instructions.
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
• Access to sensitive and confidential business systems and software, personally identifying information, the company's financial information, and/or the ability to maintain physical security and safety.
• Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.

Physical Demands & Working Conditions:

• Frequent travel to customer sites, industry events, and MKS facilities.
• Ability to work in offices, laboratories, manufacturing, and customer environments.
• Ability to conduct customer visits, presentations, technical demonstrations, and process evaluations.
• May require exposure to manufacturing and chemical processing environments while adhering to all applicable safety requirements.

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers.

#LI - DNI

Compensation and Benefits:

Salary Pay Range:

$115,000.00 to $150,000.00 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.

Bonus:

This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits:

• MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at [e-mail].

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role