Territory Manager

Jobtailor; Arizona; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced client relationship and sales professional in Arizona to manage key accounts, coordinate projects, and drive product adoption. You will liaise with architects, managers, and service teams to ensure satisfaction and successful installations.

Required is 6+ years in sales or project management, excellent communication, and a proven ability to upsell. You will use Salesforce to generate quotes and track engagements, with a strong emphasis on customer outcomes.

Qualifications

• 6+ years sales, project management or similar experience.
• Excellent collaboration and relationship skills.
• Excellent communication and presentation skills (both oral and written).
• Strong work ethic.
• Candiate must live in market.

Responsibilities

• Meets regularly with assigned client accounts by phone or in person.
• Resolves escalated issues to ensure client satisfaction.
• Evaluates client needs and proposes solutions.
• Serves as single point of contact and coordinates client service teams.
• Identifies cross‑selling or upselling opportunities.
• May provide client training or basic support.
• Develops relationships with key decision makers for opportunities to provide products.
• Develops relationships with property managers, hospitals, contractors, and suppliers.
• Reviews plans, specs, and site conditions.
• Generates quotes in Salesforce and manages customer base.
• Plans equipment delivery and installation with branch personnel.
• Coordinates terms with credit department for timely payment.
• Maintains customer satisfaction post-sale and post-installation.
• Delivers weekly reports and participates in digital calls.
• Pre‑sells products to architects during planning stages.
• Educates architects and spec writers about products.
• Maintains knowledge of ANSI standards and AAADM certification requirements.

Skills

Client relationship management

Sales

Project coordination

Communication

Presentation skills

Collaboration

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

Job description

Responsibilities

• Meets regularly with assigned client accounts, by phone or in person.
• Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.
• Evaluates the client's needs and proposes potential solutions.
• Serves as a single point of contact for the client and may coordinate the work of client service teams.
• Identifies and escalates cross‑selling or upselling opportunities.
• May provide client training or basic support.
• Develop relationships with key decision makers for opportunities to provide our product line in relevant verticals.
• Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers and owners.
• Review all relevant plans, specifications and details and/or job site conditions.
• Work in custom bid module in Salesforce to generate quotes and utilize Salesforce to manage customer base.
• Work closely with branch personnel to schedule equipment delivery and installation.
• Work with our credit department to secure terms and ensure timely payment after job completion.
• Stay involved with customer satisfaction issues after the sale and installation.
• Timely and accurate weekly reports and participation in weekly digital calls.
• Pre‑sell our products to architects through planning stage documents.
• Call on architects and specification writers to educate them on our product.
• Maintain full knowledge of current ANSI standards and AAADM certification requirements.

Requirements

• High school diploma (Bachelor's degree preferred).
• 6+ years sales, project management or similar experience.
• Excellent collaboration and relationship skills.
• Excellent communication and presentation skills (both oral and written).
• Strong work ethic.
• Candidate must live in market.

Core Competencies

Demonstrates expertise in client relationship management, sales strategies, and project coordination, with a strong focus on customer satisfaction and effective communication. Proficient in utilizing Salesforce for managing customer interactions and generating quotes.

Certifications & Qualifications

• AAADM Certification.

Tools & Technologies

• Salesforce.