Territory Growth & Service Specialist

Thompson Safety; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Thompson Safety is seeking a Service/Account Support professional in Tempe, AZ to service and grow an assigned customer base with urgency and high customer expectations. You will work with Account Executives to maximize territory growth and develop opportunities through cold calls and ongoing customer engagement.

This role emphasizes building relationships, maintaining regular service frequency, and contributing to marketing initiatives while meeting safety and training requirements.

Qualifications

• High School Diploma or GED required; College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• General awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to enhance the customer experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Professional certification may be required in some areas.
• Valid driver's license and ability to pass a drug and background check.

Responsibilities

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned.

Skills

Cold calling

Customer service

Microsoft Office

Communication

Education

High School Diploma or GED

College degree

Tools

Microsoft Word/Excel/Outlook

Job description

Thompson Safety is seeking a Service/Account Support professional in Tempe, AZ to service and grow an assigned customer base with urgency and high customer expectations. You will work with Account Executives to maximize territory growth and develop opportunities through cold calls and ongoing customer engagement.

This role emphasizes building relationships, maintaining regular service frequency, and contributing to marketing initiatives while meeting safety and training requirements.