Territory Field Manager - Property Restoration (AL/AR/LA/MS)

Altimeter Solutions Group LLC; Baton Rouge (LA); Remote; USD 70,000 - 80,000; Full time

Job summary

Altimeter Solutions Group LLC is seeking a Regional Field Manager to lead contractor performance and client relationships across AL, AR, LA, and MS from a home office. This role requires regular travel within the territory to sites and meetings, with a strong emphasis on quality, SLAs, and risk management.

You will coach contractors, foster carrier relationships, mediate disputes, and collaborate with internal teams to support growth and expand network coverage while meeting aggressive targets.

Qualifications

• Must have BA/BS or equivalent work experience.
• Ability to work remotely and independently while remaining a member of the team.
• Must have computer proficiency and be comfortable with computer programs such as Microsoft Office.
• Ability to read and interpret documents such as procedure manuals.

Responsibilities

• Actively monitor contractor performance and conduct regular coaching to ensure SLAs are met and to drive overall program compliance.
• Cultivate relationships with carrier clients and contractors while working to create strategies and methods for superior service.
• Facilitate prompt issue resolutions by mediating disputes between the property owner, client, and the contractor, including conducting issue site visits as needed.
• Actively work with the Risk Management team to address workmanship and liability related matters presented by customers.
• Actively review contractor workload/performance with a view toward risk management, limiting financial exposure for Altimeter at both the contractor and market level.
• Perform progress site visits for all repair jobs $50K or more to confirm work completed and customer satisfaction.
• Review and approve interim payment requests for jobs of $50K or more.
• Proactively follow up on leads and opportunities assigned by the Business Development team.
• Manage contractor’s zip codes, trades, and carriers assigned to ensure maximum coverage for the network.
• Expand contractor base as needed including locating, interviewing, and aiding their network experience.
• Assist other departments as needed such as, Recruiting, Credentialing, Accounting, Lega/Risk, Restoration Review, and Mit Review teams.
• Conduct quarterly Calibration meetings with contractor base to review best practices and client expectations.
• Maintain an attitude that is results-driven, activity-oriented, and supportive of aggressive targets.
• Act as key contributors to the ACCESS Conference, as presenters, facilitators, and recruiters for sponsorships.
• Discuss and demonstrate the full line of service offerings Altimeter can provide.
• Perform other duties as assigned.

Skills

Time management

Communication

Relationship-building

Problem solving

Data analysis

Adaptability

Attention to detail

Travel readiness

Team collaboration

Education

BA/BS or equivalent

Tools

Microsoft Office

Job description

Altimeter Solutions Group LLC is seeking a Regional Field Manager to lead contractor performance and client relationships across AL, AR, LA, and MS from a home office. This role requires regular travel within the territory to sites and meetings, with a strong emphasis on quality, SLAs, and risk management.

You will coach contractors, foster carrier relationships, mediate disputes, and collaborate with internal teams to support growth and expand network coverage while meeting aggressive targets.