Territory Director / Client Services

PharMerica; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, vision & life

Company-paid disability

Flexible schedules & PTO

Tuition reimbursement

DailyPay & employee discount

401k

Pet insurance

Job summary

PharMerica in the United States seeks a Director of Client Services to lead a team of Sr. Account Managers and Managers, driving retention and growth across a large book of business. Preferred candidate resides in Kansas City, MO.

This role partners with C‑Suite and facility leadership to negotiate renewals, pricing, and strategic account plans. The Director develops talent, ensures delivery of company initiatives, and oversees escalation processes to resolve client issues and promote long‑term

Qualifications

• 5–10 years experience managing a team in client management, customer service, or client support.
• Healthcare or B2B industry experience preferred.
• BA/BS required; MBA desired.
• Strong communication, cross‑functional collaboration, and problem‑solving skills.

Responsibilities

• Drives retention and growth of a large book of business across the team.
• Mentors and promotes Account Managers for future roles.
• Owns renewals, pricing, and contract negotiations with clients.
• Monitors expiring contracts and identifies risk.
• Leads quarterly business reviews with senior stakeholders.
• Escalates and resolves critical client issues with internal partners.

Skills

Team leadership

Client relations

Strategic planning

Negotiation & pricing

Presentation skills

Root cause analysis

Education

BA/BS

MBA

Tools

MS Office

Job description

Our Company

PharMerica

Overview

Under the general direction of the VP of Client Services, the Director delivers on the company's value proposition to its clients. They lead a team of Sr. Account Manager's, Account Manager's and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.

*Preferred candidate should reside in Kansas City, MO.

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability - Flexible Schedules & Paid Time Off - Tuition Reimbursement - Employee Discount Program & DailyPay - 401k
• Pet Insurance

Responsibilities

• Drives retention and growth of a large book of business across a given team.
• Assess, identify and train the talent on their team and appropriately assign account responsibilities.
• Develops Account Managers into promotional candidates for a future position.
• Tracks expiring client contracts and identify risk.
• They own the strategic plan for renewal along with pricing and contract negotiation.
• The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.
• Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
• Engages with the C‑Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
• Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution.
• Monitors their team's performance on activities, tasks, contacts, and other material events with clients.
• Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.
• Works with other company disciplines to assure that corporate standards are achieved.
• Attends client and PharMerica corporate/networking events and conferences.
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualifications

Education/Learning Experience

• Required: BA/BS
• Desired: MBA

Work Experience

• Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting.
• Desired: related experience in pharmacy industry

Skills/Knowledge

• Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
• Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in‑class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.