Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

BrightSpring Health Services; Sioux Falls (SD); Vor Ort; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

Tuition assistance

Employee discount

401k

PTO

Tuition reimbursement

Non-retail/Closed-door environment

Annual bonus 15%

Zusammenfassung

PharMerica, part of BrightSpring Health Services, is seeking an Account Manager of Client Services to cultivate strategic relationships with healthcare clients and ensure satisfaction with pharmacy services. This role involves heavy travel across South Dakota, Nebraska, and Wyoming, with a 75% travel expectation and a Monday–Friday schedule.

The ideal candidate will have 3–5 years in client management within a healthcare or B2B setting, strong communication skills, and proficiency in Microsoft

Qualifikationen

• Bachelor's degree or equivalent experience.
• Three to five years of client management, customer service, or client support experience; healthcare or B2B exposure preferred.
• Ability to communicate to all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.

Aufgaben

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBRs) and Pharmacy Optimization Services (PSOPs).
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
• Owns the client issue escalation and resolution process, working with internal partners to ensure timely responses and proper expectations.
• Manages client base through the company’s CRM software, including tracking activities and communications.
• Own your Client Book of Business – be the subject matter expert and communicate critical to quality measurements to address customer needs, delivering world class service.
• Provides pharmacy service, performance and reporting data; prepares reports and materials for monthly and quarterly reviews; facilitates client engagement calls and training.
• Works with client support services for onboarding new clients and facilities for seamless implementation.
• Collaborates with finance, contracting, and marketing to ensure billing and receivables standards.
• Represents PharMerica at corporate events and conferences.
• Complies with Code of Conduct, policies, and applicable laws.

Kenntnisse

Client relationship management

Communication

Time management

Microsoft Office

Problem solving

Root cause analysis

Cross-functional collaboration

Project management

Team collaboration

Healthcare B2B experience

Ausbildung

Bachelor's degree or equivalent experience

Tools

CRM software

Microsoft Excel

Salesforce

Jobbeschreibung

Our Company

PharMerica

Overview

PharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

As a a non-retail pharmacy, we focus on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!

The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

This position entails 75% travel Ideal location to reside is within that territory

Schedule: Monday - Friday, hours depend on business needs

Territory: South Dakota, Nebraska, Wyoming

The ideal candidate has experience in client retention in a long-term care pharmacy setting.

We offer:

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
• Accountable for all aspects of client relationships; primary go-to person for your client base
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders
• Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
  • Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
• Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
• Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
• Represents PharMerica at corporate/networking/client events and conferences
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

• Bachelor's degree or equivalent experience
• Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
• Ability to communicate to all levels of management
• Excellent time-management and basic computer skills
• Advanced Microsoft Office proficiency
• Outstanding problem-solving skills
• Experience in root cause analysis
• Ability to collaborate cross-functionally
• Experience working within a collaborative team
• Experience in a project management and client-facing customer service role
• Strong background with the ability to manage multiple priorities and deadlines at once

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.