Territory Account Specialist

Solenis LLC; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Solenis LLC seeks a Field Service Technician (or Territory Account Specialist) in Norfolk, VA to manage institutional service operations and maintain chemical dispensing systems and leased dish machines for customers. You will ensure service levels, safety, and strong client relationships while working across laundry, kitchen, housekeeping, water treatment, and pools programs.

The role emphasizes independent task management, timely visits, and accurate reporting using Salesforce FSL and standard

Qualifications

• Customer-focused and self-motivated, able to work independently and meet deadlines.
• Strong communication and relationship-building skills across levels of a customer organization.
• Willingness to learn and adapt to new equipment and procedures.

Responsibilities

• Deliver exceptional customer experience by supporting Diversey's cleaning and sanitation programs.
• Build and maintain strong relationships with customers at all levels.
• Promote safety by adhering to EHS policies and procedures.
• Install equipment following SOPs, and perform routine site visits.
• Provide training to customers on equipment operation and SDS.
• Monitor on-site inventory and support order placement and program compliance.
• Diagnose and troubleshoot equipment and system performance.
• Maintain inventory in vehicles and storage areas to support service needs.

Job description

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Job Description

Compensation Grade: 10

POSITION SUMMARY

The Field Service Technician (or Territory Account Specialist ) in Norfolk, VA is responsible for managing Diversey's institutional business operations within a designated territory. This role focuses on the installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer locations, ensuring the highest standards of service delivery. The Field Service Technician is tasked with ensuring customer satisfaction by consistently delivering Diversey's value proposition and meeting or exceeding service level agreements (SLAs) for key applications, including laundry, kitchen, housekeeping, Industrial Water Treatment and Pools services. A key aspect of the role involves building and nurturing strong, long-term relationships with customers, acting as a trusted partner in ensuring their operational needs are met. This position leverages modern systems for communication, reporting, and auditing purposes, ensuring accurate tracking of service activities. The ideal candidate is customer-focused, self-motivated, and able to manage a variety of tasks independently while meeting critical service deadlines.

Equipment & Maintenance Tasks

• Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical)
• Evaluates and recommends equipment improvements to improve availability, capability and yield
• Performs equipment failure analyses (including preventive and unscheduled maintenance)
• Troubleshoots and diagnoses equipment problems
• Prepares technical reports to document equipment modifications and equipment maintenance procedures

RESPONSIBILITIES

• Deliver an exceptional customer experience by effectively supporting Diversey's cleaning and sanitation programs.
• Build and maintain strong relationships at all levels within the customer's organization, including end users, supervisors, and managers.
• Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices.
• Install equipment in accordance with established Standard Operating Procedures (SOPs).
• Perform routine site visits to monitor program performance and customer satisfaction.
• Ensure all customer equipment is maintained in proper working condition.
• Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS).
• Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance.
• Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback.
• Diagnose and troubleshoot technical issues with equipment and system performance.
• Maintain proper inventory levels in company vehicles and storage areas to support service needs.
• Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs).
• Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.
• Carry out administrative tasks including daily timesheet submission, part/equipment order follow-up, documentation of consumption for cost allocation, and weekly visit planning in