Territory Account Specialist

Diversey Inc.; Virginia; On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with employer match

Paid vacation 15 days

8 fixed holidays

Floating holidays 24

Sick time 80 hours

Job summary

Diversey Inc. is seeking a Field Service Technician to support cleaning and sanitation programs in the United States (Virginia). You will build relationships with customer teams, install equipment per SOPs, train users, and monitor performance and inventory during site visits.

The role requires 1+ year of field service experience, hands-on mechanical and electrical troubleshooting, and a valid U.S. driver’s license. Flexibility for after-hours work and travel is expected.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting.
• Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.
• Flexibility to support emergency business needs, which may occur during evenings, nights, weekends, and holidays.
• Proficiency with basic computer applications, including email, Microsoft Office (Excel, Word) Microsoft SharePoint, Microsoft PowerApps, and other mobile apps.
• Valid U.S. driver's license with a clean driving record and the ability to drive long distances as needed.
• Physical requirements: Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces.
• Skilled in the safe and effective use of hand and power tools.
• Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills.
• Professional demeanor with a high level of self-motivation and the ability to work independently.
• Strong attention to detail, time management, and decision-making skills.
• Excellent communication, interpersonal, and organizational abilities.
• Ability to collaborate across functions and departments to support company objectives.

Responsibilities

• Deliver an exceptional customer experience by effectively supporting Diversey's cleaning and sanitation programs.
• Build and maintain strong relationships at all levels within the customer's organization, including end users, supervisors, and managers.
• Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices.
• Install equipment in accordance with established Standard Operating Procedures (SOPs).
• Perform routine site visits to monitor program performance and customer satisfaction.
• Ensure all customer equipment is maintained in proper working condition.
• Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS).
• Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance.
• Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback.
• Diagnose and troubleshoot technical issues with equipment and system performance.
• Maintain proper inventory levels in company vehicles and storage areas to support service needs.
• Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs).
• Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.
• Carry out administrative tasks including daily timesheet submission, part/equipment order follow‑up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager.

Skills

Field service

Electrical aptitude

Mechanical aptitude

Communication skills

Independent worker

Safety awareness

Education

High school diploma or equivalent

Tools

Salesforce (FSL)

Microsoft PowerApps

SharePoint

Microsoft Office

Job description

Job Description

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

RESPONSIBILITIES

• Deliver an exceptional customer experience by effectively supporting Diversey's cleaning and sanitation programs.
• Build and maintain strong relationships at all levels within the customer's organization, including end users, supervisors, and managers.
• Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices.
• Install equipment in accordance with established Standard Operating Procedures (SOPs).
• Perform routine site visits to monitor program performance and customer satisfaction.
• Ensure all customer equipment is maintained in proper working condition.
• Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS).
• Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance.
• Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback.
• Diagnose and troubleshoot technical issues with equipment and system performance.
• Maintain proper inventory levels in company vehicles and storage areas to support service needs.
• Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs).
• Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.
• Carry out administrative tasks including daily timesheet submission, part/equipment order follow‑up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required.
• Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting.
• Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.
• Flexibility to support emergency business needs, which may occur during evenings, nights, weekends, and holidays.
• Proficiency with basic computer applications, including email, Microsoft Office (Excel, Word) Microsoft SharePoint, Microsoft PowerApps, and other mobile apps.
• Valid U.S. driver's license with a clean driving record and the ability to drive long distances as needed.
• Physical requirements: Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces.
• Skilled in the safe and effective use of hand and power tools.
• Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills.
• Professional demeanor with a high level of self‑motivation and the ability to work independently.
• Strong attention to detail, time management, and decision‑making skills.
• Excellent communication, interpersonal, and organizational abilities.
• Ability to collaborate across functions and departments to support company objectives.

PREFERRED QUALIFICATIONS

• Experience with Salesforce (FSL).
• Understanding Food Safety requirements, NEHA/CPFS or Serve Safecertifications.

BENEFITS & PREREQUISITES

As a full‑time employee of Diversey, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.

• Medical, dental, and vision coverage
• 401k (w/ employer match up)
• 15 paid vacation days (accrued based on start date)
• 8 paid fixed holidays annually
• 24 hours floating holidays (accrued based on start date)
• 80 hours of sick time (accrued based on start date)

Equal Opportunity

Solenis is proud to be an Equal Opportunity Affiantive Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

Compensation

The expected compensation range for this position is between $52,760.00 and $77,374.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.