Technical Account Specialist - San Jose Area, CA

Diversey Inc.; California; On-site; USD 52,760 - 77,374; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with matching

Paid time off plus holidays

Learning and development opportunities

Wellness programs

Job summary

Diversey Inc. is seeking a Technical Account Specialist to manage its businesses in the California territory. This role involves installing, maintaining, and repairing chemical dispensing platforms and leased dish machines at customer sites, ensuring strong customer relationships, and meeting service agreements. Candidates must reside in the San Francisco area and have field service experience and strong technical skills.

The company offers medical, dental, and vision benefits from day one, along with a 401(k) plan and paid time off.

Qualifications

• 1+ years of field service experience maintaining industrial equipment or selling cleaning solutions.
• Proficient in computer technology including Email, Excel, and other applications.
• Possess a valid US Driver's License with good driving record.

Responsibilities

• Manage customer relationships and ensure high customer satisfaction.
• Install, maintain, and repair chemical dispensing platforms and dish machines.
• Train customers on safe equipment use and product information.

Skills

Field service experience

Mechanical problem solving

Communication skills

Time management

Plumbing skills

Electrical skills

Attention to detail

Education

High School diploma or equivalent

Tools

Salesforce

Power tools

Various software (Email, Excel, etc.)

Job description

JOB SUMMARY

The Technical Account Specialist manages Diversey's businesses within their assigned territory. The Technical Account Specialist will survey, install, maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. The Technical Account Specialist must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a field, remote position. Candidates must reside in the San Francisco area to be eligible for this role.

WHAT YOU'LL DO

• Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
• Establish excellent relationships at all customer organization levels (end users /supervisors/managers).
• Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
• Install equipment following Standard Operating Procedures.
• Conduct routine visits.
• Maintain existing customer equipment in working conditions.
• Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
• Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.
• Serve as the voice of the customer - recap areas of focus, follow up, regarding issues, and capture customer satisfaction.
• Diagnose and resolve technical problems and/or conditions.
• Manage adequate inventory levels in company vehicle and storage units.
• Repair leased dish machines and equipment following priorities and in accordance with the service level agreement.
• Execute administrative Duties - complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
• Complete paid annual training program and mandatory safety training.

WHAT YOU'LL BRING

• High School diploma or equivalent required.
• 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
• Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.
• Computer technology experience - Email, Excel, Word, Google Apps, Cell Apps.
• Possess a valid US Driver's License with a good driving record and the ability to drive for extended periods.
• Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
• Effective use of power tools in limited spaces.
• Plumbing and electrical skills.
• Must have a professional attitude and be self-motivated/directed.
• Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

WHAT QUALIFICATIONS ARE A PLUS

• Experience with Salesforce (FSL).
• CPFS Certified

WHAT WE OFFER

• Medical, dental and vision benefits available day one.
• 401(k) with matching.
• Paid time off plus holidays.
• Learning and development opportunities.
• Wellness programs.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [e-mail]

The expected compensation range for this position is between $52,760.00 and $77,374.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.