Technical Account Specialist - San Jose Area, CA

0128 DIVERSEY INC; United States; Remote; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with matching

Paid time off + holidays

Learning and development opportunities

Wellness programs

Job summary

Solenis is seeking a Technical Account Specialist to manage Diversey’s businesses within their assigned territory. The position will survey, install, maintain, and/or repair chemical dispensing platforms and leased dish machines at customer sites, primarily for laundry, kitchen, and housekeeping applications.

The specialist must build strong customer relationships and use electronic tools for reporting and auditing.

Qualifications

• 1+ years of field service experience maintaining industrial equipment or selling cleaning solutions to Hospitality/Food Service.
• Availability to support business needs during evenings, weekends, and holidays.
• Computer experience – Email, Excel, Word, Google Apps, Cell Apps.
• Valid US Driver’s License with a good driving record.
• Physical ability to move objects up to 40 lbs and work in limited spaces.
• Effective use of power tools in limited spaces.
• Plumbing and electrical skills.
• Professional attitude with self-motivation and drive.
• Attention to detail, time management, communication, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

Responsibilities

• Install and maintain equipment following SOPs.
• Conduct routine customer visits and inspect existing equipment.
• Train customers on safe equipment use and product information.
• Monitor inventory and purchase orders to ensure on-site supplies.
• Serve as the voice of the customer and track satisfaction.
• Diagnose and resolve technical problems and manage inventory in vehicle/storage.
• Complete administrative duties and review weekly visit plans with manager.
• Attend paid annual training and safety programs.

Skills

Field service

Customer service

Electrical skills

Plumbing skills

Power tools

Driving

Time management

Communication

Interpersonal skills

Education

High school diploma

Equivalent

Tools

Salesforce

Excel

Word

Google Apps

Email

Job description

Company Overview

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.

JOB SUMMARY

The Technical Account Specialist manages Diversey’s businesses within their assigned territory. The Technical Account Specialist will survey, install, maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. The Technical Account Specialist must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a field, remote position. Candidates must reside in the San Jose, CA area to be eligible for this role.

WHAT YOU'LL DO

• Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
• Establish excellent relationships at all customer organization levels (end users /supervisors/managers).
• Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
• Install equipment following Standard Operating Procedures.
• Conduct routine visits.
• Maintain existing customer equipment in working conditions.
• Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
• Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.
• Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction.
• Diagnose and resolve technical problems and/or conditions.
• Manage adequate inventory levels in company vehicle and storage units.
• Repair leased dish machines and equipment following priorities and in accordance with the service level agreement.
• Execute administrative Duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
• Complete paid annual training program and mandatory safety training.

WHAT YOU'LL BRING

• High School diploma or equivalent required.
• 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
• Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.
• Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps.
• Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.
• Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
• Effective use of power tools in limited spaces.
• Plumbing and electrical skills.
• Must have a professional attitude and be self-motivated/directed.
• Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

WHAT QUALIFICATIONS ARE A PLUS

• Experience with Salesforce (FSL).
• CPFS Certified

WHAT WE OFFER

• Medical, dental and vision benefits available day one.
• 401(k) with matching.
• Paid time off plus holidays.
• Learning and development opportunities.
• Wellness programs.

The expected compensation range for this position is between $52,760.00 and $77,374.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

Solenis is proud to be an Equal Opportunity and affirmative action employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

#LI-DS1

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.