Territory Account Manager - Healthcare Tech & Field Services

MEDStreamline, Inc.; Myrtle Beach (SC); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) + Employer Match

Paid Time Off

Paid Company Holidays

Company-Provided Technology and Equip.

Job summary

MedStreamline is seeking a highly organized Account Manager to support facility partners across a defined territory in the United States. This full-time, exempt role requires regular travel, field visits, and training of facility staff on equipment and processes.

You will serve as the main liaison, ensuring exceptional customer support, equipment performance, and retention. A valid driver's license, reliable transportation, and ability to travel are essential.

Qualifications

• Experience in account management, customer success, field service, technical support, operations, facility operations, or a related role.
• Strong troubleshooting, critical thinking, and problem-solving abilities.
• Excellent interpersonal, communication, and relationship-building skills with CNAs, nurses, Directors of Nursing, facility administrators, and other stakeholders.
• Strong organizational and time-management skills with the ability to manage multiple facilities and deadlines.

Responsibilities

• Serve as the primary liaison between assigned facilities and MedStreamline, ensuring exceptional customer support and satisfaction.
• Build and maintain relationships with facility leadership, nursing staff, CNAs, and other stakeholders.
• Conduct regular facility visits to assess needs, support customers, and ensure successful utilization of MedStreamline services.
• Provide training and ongoing support to facility staff regarding MedStreamline equipment and processes.
• Identify customer needs and opportunities for improvement, communicating recommendations to internal teams.
• Perform routine inspections, troubleshooting, and maintenance of equipment to ensure optimal performance.
• Manage and process technical support tickets and coordinate replacement equipment as needed.
• Coordinate shipments, installations, and inventory transfers across facilities.
• Provide regular reports to leadership regarding customer feedback, training, and operational concerns.

Skills

Account management

Customer success

Field service

Technical support

Operations

Facility operations

Problem-solving

Communication

Tools

Google Workspace

Job description

MedStreamline is seeking a highly organized Account Manager to support facility partners across a defined territory in the United States. This full-time, exempt role requires regular travel, field visits, and training of facility staff on equipment and processes.

You will serve as the main liaison, ensuring exceptional customer support, equipment performance, and retention. A valid driver's license, reliable transportation, and ability to travel are essential.