Terrain Design Lead: Inspire & Educate Clients

URBN Urban Outfitters, Inc.; Northern (KY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

URBN perks & benefits

Job summary

URBN Urban Outfitters, Inc. is seeking a Terrain Design Supervisor for Terrain by URBN in Devon, Pennsylvania.

This role drives sales by delivering expert knowledge, inspired design, and leadership to the Design by Terrain program while ensuring a welcoming and informative customer experience. You will lead a team of Artisans, plan workshops and events, coordinate with nursery and operations to maintain plant displays, and uphold safety and store standards as you elevate the Terrain offering for

Qualifications

• Experience in customer service.
• Experience in horticultural and floral design.
• Basic knowledge of hand tools, wire usage, and glue guns.
• Art and design background.
• Ability to work flexible hours, including nights, weekends and holidays.

Responsibilities

• Leads a team of Artisans to exceed customer expectations by building genuine, long-lasting relationships through personalized attention; ensure prompt customer communication with project inquires
• Drives staff knowledge by sharing design and product information on new arrivals and current trends to directly inspire the team & customer; guides customer choices to reflect their unique personal style
• Actively plans and hosts workshops and special events in their area of expertise shares details to promote Terrain’s unique events, as well as drive engagement and participation
• Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction
• Exhibits strong communication and contributes content while actively participating and leading daily meetings and/or projects; shares passion for plant, horticulture, and floral design & garden style
• Leads by example with setting pace and productivity amongst the Artisan team to ensure they achieve or exceed individual or collaborative design goals and deadlines
• Operates as an expert and resource for Artisans when projects or workload require problem-solving or reprioritization
• Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
• Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas
• Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Skills

Customer service

Horticultural & floral design

Art & design

Flexible hours

Tools

Hand tools

Wire usage

Glue guns

Job description

URBN Urban Outfitters, Inc. is seeking a Terrain Design Supervisor for Terrain by URBN in Devon, Pennsylvania.

This role drives sales by delivering expert knowledge, inspired design, and leadership to the Design by Terrain program while ensuring a welcoming and informative customer experience. You will lead a team of Artisans, plan workshops and events, coordinate with nursery and operations to maintain plant displays, and uphold safety and store standards as you elevate the Terrain offering for