Terrain Design Supervisor

Terrain; Devon (PA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

Terrain is seeking a Design Supervisor at our Devon location to lead a team of Artisans, delivering expert design advice and outstanding customer service. You will oversee workshops, promote Terrain’s design programs, and ensure engaging in-store experiences.

You will mentor staff, manage product displays, and collaborate with operations to maintain high standards of service and presentation. This role requires flexibility across evenings and weekends to meet store needs.

Qualifications

• Experience in customer service.
• Experience in horticultural and floral design.
• Basic knowledge of hand tools, wire usage, and glue guns.
• Art and design background.
• Ability to work flexible hours to meet the store’s needs including nights, weekends, and holidays.

Responsibilities

• Leads a team of Artisans to exceed customer expectations by building genuine relationships and promptly addressing inquiries.
• Drives staff knowledge on new arrivals and trends to inspire customers and guide choices.
• Plans and hosts workshops and events to promote Terrain’s offerings and boost engagement.
• Delivers a seamless shopping experience through proficient use of store systems.

Skills

Customer service

Horticulture

Floral design

Hand tools

Wire usage

Glue guns

Art and design

Flexible hours

Tools

Hand tools

Wire usage

Glue guns

Job description

This position is located at 138 Lancaster Ave, Devon, Pennsylvania, 19333 United States

Role Summary

A Terrain Design Supervisor is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design by Terrain program. They along with a team of Artisans uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer.

Role Responsibilities

Customer Experience

• Leads a team of Artisans to exceed customer expectations by building genuine, long-lasting relationships through personalized attention; ensure prompt customer communication with project inquires
• Drives staff knowledge by sharing design and product information on new arrivals and current trends to directly inspire the team & customer; guides customer choices to reflect their unique personal style
• Actively plans and hosts workshops and special events in their area of expertise shares details to promote Terrain’s unique events, as well as drive engagement and participation
• Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction

Teamwork + Communication

• Exhibits strong communication and contributes content while actively participating and leading daily meetings and/or projects; shares passion for plant, horticulture, and floral design & garden style
• Leads by example with setting pace and productivity amongst the Artisan team to ensure they achieve or exceed individual or collaborative design goals and deadlines
• Operates as an expert and resource for Artisans when projects or workload require problem-solving or reprioritization

Visual + Business Operations

• Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
• Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintain cleanliness and organization of back of house display areas
• Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Role Qualifications

• Experience in customer service
• Experience in horticultural and floral design
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $24.00/Hr.