Terrain Home Stylist: In-Store Design & Clienteling

URBN Urban Outfitters, Inc.; Pennsylvania; Hybrid; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Employee discounts

Paid time off

Job summary

URBN Urban Outfitters, Inc. is seeking a Terrain Home Stylist in Glen Mills, PA to cultivate exceptional customer connections through expert styling advice and curated product recommendations.

The role focuses on building lasting client relationships, driving store metrics, and showcasing Terrain home aesthetics with a personalized experience. You will lead by example in styling, upselling and leveraging tech on the floor, while collaborating with leadership to host events and trainings for the

Qualifications

• Terrain brand fan.
• 2+ years of experience building customer relationships or clienteling.
• Passion for interior design.
• Ability to work flexible hours to meet store needs, including nights, weekends and holidays.

Responsibilities

• Uphold a service culture delivering extraordinary customer experiences.
• Lead by example in styling, relationship building and clientelling with customers; educate the team on design services.
• Create appointment opportunities to cultivate relationships and drive store metrics.
• Encourage use of technology to transact on the floor, upsell/cross-sell, and engage clientele.
• Share styling knowledge with the team to boost confidence in servicing Terrain customers.
• Collaborate with leadership to plan events and experiences reflecting local customer interests.

Skills

Terrain brand fan

Clienteling

Interior design

Flexible hours

Job description

Location

This position is located at 914 Baltimore Pike, Glen Mills, Pennsylvania, 19342 United States

Role Summary

The Terrain Home Stylist cultivates the overall service and selling culture in the store and drives brand metrics by developing authentic customer connections, offering expert styling advice, and providing an individualized experience with curated product recommendations.

Role Responsibilities

Customer Experience

• Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits working with a stylist and any other applicable Design Services
• Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
• Advocates for technology usage and encourages the team to transact in the moment, upsell/cross-sell, and clientele

Teamwork + Mentorship

• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Identifies terrain home styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
• Utilizes brand resources to share relevant styling and product knowledge with the team to elevate associate confidence in servicing the terrain customer

Visual + Business Operations

• Reviews store business to understand buying trends, influence product recommendations and selling decisions, and to drive home department business
• Takes ownership of the terrain business by capitalizing on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
• Partners with visual team to execute seasonal updates for showrooms, new concepts, and design space
• Upholds accountability and productivity for part-time or full-time zoned stylist hours; contributes to a customer-first philosophy and is flexible in supporting other areas when business dictates

Communication + Relationships

• Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
• Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
• Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Role Qualifications

• Terrain brand fan
• 2+ years of experience building customer relationships or clienteling
• Passion for interior design
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $15.50 - USD $18.50 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.